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Careers at TxtCart SMS Marketing.

  • Job: Live SMS Agent – Ecom + AI Support (Remote)
  • Location: Remote (U.S. preferred, but open)
  • Start Date: August 1, 2025
  • Schedule: 12-hour shift (Day/Night coverage available)
  • Open Roles: 2 positions (to provide 24/7 coverage)
  • Company: TxtCart – AI SMS Marketing for Ecommerce Brands
  • Job Type: Remote (Worldwide)

About TxtCart:

TxtCart is an AI-powered SMS marketing platform helping top ecommerce brands recover carts, answer product questions, and convert browsers into buyers. Our platform blends AI automation with human assistance to ensure brands can deliver real-time, high-converting customer experiences at scale.

 

We’re now looking to hire two full-time Live SMS Agents to join our human-assist team and manage high-touch Pro and Enterprise accounts.

The Role:

 As a Live SMS Agent, you’ll work directly inside our internal dashboard/inbox tool to monitor conversations, override AI messages, and provide quick, brand-friendly responses when AI needs a human touch. You’ll be managing conversations across a small set of premium ecommerce brands, delivering fast, helpful, and high-converting replies.

 

This is the start of our upcoming “Dedicated Agent” service offering, where each agent will be assigned to up to 10 brands. For now, you’ll focus on a smaller set of our top accounts to help us build and refine the live agent experience.

Responsibilities:

  • Monitor and manage AI-assisted SMS conversations in our internal dashboard
  • Step in when AI is unsure, incorrect, or when a personalized response is needed
  • Maintain tone, accuracy, and brand alignment in all outgoing messages
  • Tag issues, bugs, or feedback for the product/engineering team
  • Follow best practices and playbooks for each brand’s unique voice and FAQs
  • Maintain high responsiveness and low message resolution times during shifts
  • Collaborate with PMs, CSMs, and tech team to improve the live agent workflows

What We’re Looking For:

  • 1+ year experience in live chat, SMS support, ecommerce support, or customer service
  • Excellent written communication—clear, natural, persuasive, and typo-free
  • Ability to multitask, manage tone across different brands, and work fast
  • Comfortable working in a tool-based environment (Zendesk, Gorgias, Intercom, etc. experience is a plus)
  • Bonus if you’ve worked in ecommerce, DTC, or with Shopify brands
  • Comfortable working a 12-hour shift (day or night—please indicate preference)

Nice to Have:

  • Familiarity with AI-powered support tools or chatbots
  • Experience handling support for multiple brands or accounts at once
  • Interest in growing into a “Dedicated Agent” role with specific brand ownership

How to Apply:

Send your resume and a quick note on why you’re a fit to kb@txtcartapp.com Bonus if you can share past Jira boards or product work you’re proud of.

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Turn more visitors into customers with Conversational SMS powered by AI.

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*Qualification criteria for guarantee required. Site must receive at least 10,000 monthly unique visits

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