Case Study

Joyride + Txtcart

LA based dog harness Ecommerce company generates over $1 MILLION in SMS Revenue from abandoned checkout recovery powered by TxtCart


SMS Attributed Revenue


SMS Attributed ROI


Increase in Subscribers

About Joyride

Based in sunny Los Angeles, we’re a team of passionate dog lovers who are dedicated to creating products that make life with your furry baby even more enjoyable. Whether you’re taking a stroll through the neighborhood or embarking on an outdoor adventure, we want to make sure that you and your dog have everything you need to make the most of your time together.

So why choose Joyride Harness? Because we’re help to help you build a stronger bond with your dog and make every walk as enjoyable as possible. With our commitment to quality and our Joyride Guarantee, you can trust that you’re getting the best products for you and your pup.

The Problem

Sam needed a cost effective solution to handle everything from monthly SMS campaigns to automated cart recovery, approaching the founders of TxtCart in their earliest days, they eagerly built out the features requested and it paid huge dividends for both parties. Joyride has seen on average, 20x ROI on their holiday campaigns, working closely with the TxtCart team to craft the right message and deliver it at the right time. So much so that Joyride has switched from Attentive, to TxtCart exclusively.

”Kyle and the team at TxtCart have been instrumental in our business and growth. We’ve been with them since the beginning and couldn’t be more grateful to have a partner like them. From developing out custom features for us, to providing next level support, they truly are special. Obviously the product works or they wouldn’t be around since 2019, that goes without saying. It’s everything unspoken, from their commitment to excellence, their determination to deliver as much value as possible and always put our needs ahead of their own that speaks volumes.” – Sam (He/Him), Founder at Joyride

The Solution

Sending the right message at the right time is so important. TxtCart Customer Success and Founding team has worked hand in hand with the Joyride team to craft the right messages and send at the right time each holiday season spanning from Black Friday, to Cyber Monday, Christmas and beyond. These campaigns have become extremely profitable opening up an additional sales channel for the brand whereas others could not deliver that level of service.

With conversational campaigns, Joyride customers get great offers, at the right time, and are always just a few messages away from their questions/concerns being answered. This is the power of 2-way conversational campaigns, leading to over 2x in conversions and sales.

Why TxtCart?

Brands continue to focus on marketing tools that provide a clear, demonstrable ROI and enhance their CX while reducing the sales cycle. The ability to create hyper-personalized shopping experiences, and talk directly with customers is one of many reasons over 3,000 Shopify brands choose TxtCart:

● One customer, one conversation, one phone number all under one roof
● Instantly connect in the most personalized way with your customers where they spend most of their time
● Industry leading 98% open rates, average 45% reply rates and 30% recovery rates on abandoned checkouts
● Lower customer acquisition costs through subscriber growth tools, phone collection and easy to run campaigns to drive repeat revenue
● Plethora of SMS tools ranging from Campaigns, Cart Recovery, Flows, Automations, Campaign Planner, AI-powered templates and more
● Easy integration with Shopify and simple onboarding to get you up and running and making sales faster

Need help growing your SMS revenue, recovering abandoned checkouts or scaling your subscribers from existing customers? Book a demo with us or try out our risk free 14-day free trial!


What Our Customers Are Saying!

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