Terms of Service

General Conditions and Terms

• We reserve the right to refuse service to anyone for any reason at any time.

• Your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.

• TxtCart does not warrant that the service will be uninterrupted, timely, secure, or error-free.

• TxtCart does not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

• Qualification criteria for guarantee required. Site must receive at least 10,000 monthly unique visits   
   – Site must receive at least 10,000 monthly unique site visits
   – Site must be on Pro Plan or higher equivalent
   – Site must have used TxtCart for minimum 90 days

• Usage charges may include carrier pass thru fees each month ranging from $5 to $10. By accepting our TOS and billing you accept these usage charges.

• You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit Card information is always encrypted during transfer over networks.

• We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

• TxtCart does not warrant that the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, or that any errors in the Service will be corrected.

• You expressly understand and agree that TxtCart shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the service.

• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by TxtCart.

• Verbal or written abuse of any kind (including threats of abuse or retribution) of any TxtCart customer, TxtCart employee, member, or officer will result in immediate account termination and potential harassment lawsuit.

• We do not claim any intellectual property rights over the material you provide to the TxtCart service. All material you submit remains yours.

• You agree that TxtCart can, at any time, review all the content submitted by you to its Service.

• The failure of TxtCart to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and TxtCart and govern your use of the Service, superseding any prior agreements between you and TxtCart (including, but not limited to, any prior versions of the Terms of Service).

What is TxtCart’s policy on cannabis?

TxtCart prohibits sending any content that is illegal, harmful, unwanted, inappropriate, objectionable, confirmed to be criminal misinformation, or otherwise poses a threat to the public, even if the content is permissible by law. Other prohibited uses include:

Anything that is illegal in the jurisdiction where the message recipient lives. Examples include, but are not limited to:

Cannabis. Messages related to cannabis are not allowed in the United States as federal laws prohibit its sale, even though some states have legalized it. Similarly, messages related to CBD are not permissible in the United States, as certain states prohibit its sale. TxtCart and it’s providers defines a cannabis message as any message which relates to the marketing or sale of a cannabis product, regardless of whether or not those messages explicitly contain cannabis terms, images, or links to cannabis websites.

What is my obligation to TCPA?

All users of the product “TxtCart” hold sole responsibility to ensure their online business is setup per TxtCart, TCPA and GDPR guidelines and laws. Failure to setup per these legal requirements may result in lawsuit against the user (company using TxtCart). TxtCart is not responsible for any and all negligence on the end user’s behalf. Below is TCPA and CTIA-compliant language:

*** I agree to receive recurring automated marketing text messages (e.g. cart reminders) at the phone number provided. Consent is not a condition to purchase. Msg & Data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel. View our Terms of Service and Privacy Policy. ***

• Questions about the Terms of Service should be sent to legal@txtcartapp.com.


• You must be 18 years or older to use TxtCart

• To access and use TxtCart (The App) you must create an account, provide a valid email address and phone number. Any virtual, fake, third party or landline number will not get you through our registration. TxtCart may cancel your account or reject your registration for any reason in our sole discretion

• You acknowledge we will use your email and phone number for communication purposes.

• You are responsible for all text messages sent on behalf of your account both abandoned cart recovery and manual campaigns.

• You are responsible for keeping your Shopify user account and password secure.

• You may not use the TxtCart service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws) as well as the laws of the United States of America and the state of Delaware.

• You are responsible for all activity and content (data, graphics, photos, links) that is uploaded under your TxtCart account.

• You must not transmit any worms or viruses or any code of a destructive nature.

• A breach or violation of any of the Account Terms as determined in the sole discretion of TxtCart will result in an immediate termination of your services and potential lawsuit.


• Payments that occur via txtcartapp.com and the platforms WooCommerce, WordPress, BigCommerce, OpenCart, Magento are handled via Stripe and Paypal directly. Payments that occur through the Shopify App Store are handled directly by the Shopify Payment Processor.

Cancellation and Termination

• You may cancel your account at any time by uninstalling or emailing support@txtcartapp.com
• We reserve the right to modify or terminate the TxtCart service for any reason, without notice at any time.
• We reserve the right withold refunds/guarantees at our discretion.
• Guarentees are only good on recurring charges (not usage, commission or campaign charges) and are only good for 1 month not the entirety of app usage.
•Fraud: Without limiting any other remedies, TxtCart may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the Site.

Modifications to the Service and Prices

• Prices for using TxtCart are subject to change upon no notice from TxtCart.

• TxtCart reserves the right at any time to time to modify or discontinue, the Service (or any part thereof) with or without notice.

• TxtCart shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Arbitration Clause


Except if you opt-out as expressly permitted below, or except to the extent contrary to applicable law (“Excluded Disputes”), you hereby agree that all disputes between you and us (whether or not such dispute involves a third-party) with regard to your relationship with us, including without limitation disputes related to these Terms of Use, your use of the website and the Service, and/or rights of privacy and/or publicity, may, in our discretion, be resolved by binding, individual arbitration under the American Arbitration Association’s rules for arbitration of consumer-related disputes and you hereby expressly waive trial by jury.

You expressly agree that you shall not participate in any class action or class-wide arbitration for any claims covered by this Agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person’s account, if we are a party to the proceeding. This dispute resolution provision will be governed by the US Federal Arbitration Act, to the extent permissible.

Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with these Terms of Use.

You may opt out of this agreement to arbitrate. If you do so, neither you nor we can require the other to participate in an arbitration proceeding. To opt out, you must notify us in writing within thirty (30) days of the date that you first became subject to this arbitration provision. You must use this address to opt out: legal@txtcartapp.com.. You must include your name and residence address, the email address you use for your TxtCart Account, and a clear statement that you want to opt out of this arbitration agreement. If and to the extent the prohibition against class actions and other claims brought on behalf of third-parties contained above is found to be unenforceable, then such preceding language in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with us.


You agree to defend, indemnify and hold harmless TxtCart and its affiliates and their respective officers, directors, agents, consultants and employees from any claims, damages, liabilities, costs, and expenses (as incurred, including attorney’s fees) arising from (a) Your use of the Service or the Site; (b) the use by any third party of the Site; and (c) Your failure to comply with these Terms.

Publicity & Branding

You agree that TxtCart may (a) publicize your name, the fact of the Site and your use of the Service; and (b) brand the Site with a “powered by TxtCart” or similar legend and/or copyright notice. You agree to be featured as a Case Study or under “Trusted by Awesome Companies” for brand exposure and merchant trust.

Limitation of Liability

Except to the extent prohibited by applicable law, in no event shall TxtCart or Third-Party Vendor, or their affiliates, subsidiaries, or third-party licensors, be liable for any damages whatsoever (including without limitation, consequential, indirect, special, punitive, or incidental damages, or damages for loss of business profits, business interruption, loss or corruption of data, or other pecuniary loss) arising out of the use or inability to use the Service, even if TxtCart has been advised of the possibility of such damages. Except to the extent prohibited by applicable law, in no event shall the liability of TxtCart, its affiliates, subsidiaries, and its third-party licensors, if any, for damages under these Terms or arising from use of the Service exceed the amount paid by You to Txtcart for the Service in the six (6) months immediately preceding the claim.


These Terms represent the complete agreement concerning the Service between You and TxtCart and supersede all prior agreements and representations related to the subject matter hereof. These Terms shall be deemed agreed in and governed by the laws of the State of Delaware, excluding choice of law principles. All proceedings shall be conducted in English. Section headings are provided for convenience only and have no substantive effect on construction. Except for Your obligation to pay TxtCart, neither party shall be liable for any failure to perform due to causes beyond its reasonable control. Notice shall be deemed effective when received by the designated fax, email, or postal address. If any provision is held to be unenforceable, the Terms shall be construed without such provision. The failure by a party to exercise any right hereunder shall not operate as a waiver of such party’s right to exercise such right or any other right in the future.