If you’re here, you probably know SMS could boost your Shopify sales. With a 98% open rate, it’s way ahead of email.
Not all SMS apps are the same though. But the right one could seriously boost your bottom line.
What We’ll Cover:
- Top SMS apps for Shopify and how they compare (#1 at the end!)
- Key features to maximize sales
- Pricing options that fit your store size
Ready? Let’s go.
TL;DR: The 10 Best Best SMS Marketing Apps (Our Review)
Here’s the list of the top 10 SMS apps for Shopify:
- TxtCart – Best overall for conversational AI-driven SMS marketing and cart recovery.
- Postscript – Ideal for growing brands with strong automation and segmentation.
- Attentive – Great for large brands needing extensive segmentation and compliance.
- Omnisend – Multi-channel (SMS, email) platform with seamless Shopify integration.
- SMSBump by Yotpo – Advanced automation and multimedia messaging for e-commerce.
- Emotive – Blends automated and live messaging for humanized engagement.
- Recart – Combines SMS and Messenger for simple, multi-channel recovery.
- Textedly – Reliable bulk messaging for high-volume needs.
- OneText – New SMS app boasting text-to-buy as the future.
- LiveRecover – Focused on personalized, human-assisted cart recovery.
How We Ranked the Best SMS Apps for Shopify
With so many SMS marketing options available, we wanted to ensure a fair, in-depth analysis of each app’s strengths, limitations, and ideal use cases. Here’s a look at the criteria we used to assess each platform, so you know exactly how we determined which SMS marketing apps that are best for Shopify.
- Shopify Marketplace/G2 Rating: High ratings and solid reviews mean an app meets customer expectations. We looked at each app’s rating and review count to gauge reliability and astisfaction, flagging frequent complaints like slow support or clunky interfaces.
- Proven Client Results: Results matter. We prioritized apps that boost cart recovery, engagement, and sales, relying on case studies and user feedback to spotlight those consistently delivering real, measurable success for Shopify merchants.
- Customer Support & Onboarding: A smooth onboarding experience and responsive support make all the difference. We evaluated each app’s guidance, response times, and support quality, rating those with fast, helpful teams and clear onboarding highest.
PS., If you’re new to SMS marketing, this beginner’s guide to Shopify SMS can help simplify your onboarding journey.
- Abandoned Cart Recovery & Flows: Cart abandonment hits revenue hard, so apps that recover lost sales ranked higher. We focused on automation, follow-up messages, and customization, rewarding those with effective, personalized cart recovery flows.
- AI Capabilities: AI can supercharge engagement, so we noted apps with smart, personalized interactions driven by AI. Features like predictive insights and automated responses scored high, making customer engagement easier and more cost-effective.
- Integrations & Scalability: Growth needs flexibility. We prioritized apps with seamless Shopify integration and compatibility with other tools (like CRMs and email platforms), plus scalability to support larger, high-traffic stores without missing a beat.
🚨 Spoiler – Based on this 6-point criteria, TxtCart takes the #1 spot. LittleBiased? Maybe. But with top-notch conversational AI and real results backing us up, it’s well-earned. Keep reading (or scroll down) to see why. 😉
#1 – TxtCart: The Best SMS Marketing App for Shopify 🏆
Total reviews on the Shopify marketplace: 4.7/5 (189)
Alright, we’ll admit it — putting ourselves at the top might sound self-serving, but TxtCart has earned its place.
When it comes to SMS marketing, we don’t just talk the talk; we let the results speak:
- Joyride Harness made $1.8M+ in SMS-attributed revenue with TxtCart
- Organi Hair made $1M+ in revenue with their SMS strategy using TxtCart
- CROSSNET generated $453,185 in SMS revenue after a 10-minute setup with TxtCart
Our customer satisfaction is ridiculously high.
TxtCart’s eCommerce-focused conversational AI and cart recovery tools create eerily human-like experiences with customers for your SMS marketing campaigns. In fact, eligible brands get a 10x ROI guarantee – check out some of the features below that make this possible 👇
TxtCart’s Most-loved Features
TxtCart combines powerful features that simplify SMS marketing while delivering real results. Here’s a look at what makes TxtCart a standout choice:
- Conversational AI that sends personalized messages: TxtCart’s AI-driven SMS responses engage customers in real time for things like abandoned cart reminders, providing eerily human-like interactions. This feature builds stronger connections, making customers more likely to respond and convert.
- Cart Recovery: Automatically retrieves abandoned carts using adaptive, pre-programmed responses that remind customers of items they left behind. TxtCart’s cart recovery system is designed to boost revenue by re-engaging potential buyers at the right time.
- Real-Time Analytics for Data-driven Decisions: With TxtCart’s comprehensive dashboard, users can track revenue, click-through rates (CTR), and customer behavior in real time. These insights allow for continuous campaign optimization, ensuring your SMS strategy aligns with customer preferences.
- Campaign Planning: TxtCart’s campaign tools allow you to segment your subscriber list, schedule campaigns, and personalize with shortcodes. Customize messages based on customer past purchase behavior, schedule campaigns to align with high-traffic times, and watch engagement soar.
Pros
TxtCart’s strengths make it an ideal choice for Shopify stores focused on enhancing customer engagement and driving revenue growth. Here’s why it stands out:
- AI-Driven Personalization: TxtCart’s AI creates a human-like experience, boosting customer engagement and response rates.
- Cost-Effective: By automating SMS interactions, TxtCart helps reduce overhead costs associated with human customer service.
- Highly Rated Customer Support: TxtCart’s support team is consistently praised for efficient onboarding and ongoing assistance.
Considerations
While TxtCart shines in many areas, there are a few considerations to keep in mind:
- Limited International Availability: Some features may not yet be accessible in all regions, though TxtCart is actively expanding.
- Carrier Fees Apply: Like most SMS tools, TxtCart includes carrier charges for SMS delivery, which can vary by region and message volume.
Pricing
TxtCart offers tiered pricing to cater to businesses of all sizes, with a 14-day free trial available on all plans.
The Starter Plan at $29/month (15% commission) offers essential SMS features for small stores. Growth, at $79/month (10% commission), adds segmentation tools, while Pro at $199/month (5% commission) includes advanced analytics and flow-building. The Enterprise Plan, $499/month (2.5% commission), provides tailored workflows and 24/7 support for high-volume businesses.
What actual users have to say about TxtCart
Customer feedback is overwhelmingly positive, with users citing TxtCart’s impact on conversions and user-friendly interface. Here’s what some merchants had to say in their reviews from the Shopify marketplace:
- “Honestly like a money printer for us…” said TxtCart customer, Gamenetics. “Within the first 45 days we’ve been able to add an additional $8,500 in revenue to our bottom line with only a small list of SMS subscribers.” (Source: Shopify App Store)
- “Incredibly easy to set up and get started… It does exactly what I needed and I started seeing results instantly.” – Review by Simply Inked on Shopify App Store.
- “I’ve used the app for 2 weeks now and already see a 400% ROI.” – Dreamwrap Sleep’s review on Shopify App Store
#2 – Postscript SMS Marketing
Shopify Marketplace Rating: 4.8/5 (1,967 reviews)
Founded in 2018, Postscript is a leading SMS marketing platform for Shopify, known for its seamless integration, automation, and customer engagement tools. Ideal for scaling businesses, it enables targeted campaigns, SMS interactions, and regulatory compliance, making it a trusted choice for eCommerce brands.
Key Features
- Advanced Automation Flows: Automate SMS workflows for cart abandonment, product launches, and promotions.
- Shopify-Integrated Data: Leverages Shopify data to tailor SMS campaigns and enhance personalization.
- Two-Way Conversations: Enables customer service interactions directly through SMS, creating a more personalized experience.
- Compliance Management: TCPA and GDPR compliance tools built into the platform, ensuring regulatory adherence.
Pros
- User-Friendly Interface: Easy setup and intuitive interface, making it accessible for users with minimal technical expertise.
- Robust Automation: Offers a variety of pre-built workflows and customizable automations.
- Flexible Pricing Plans: Scalable plans make it adaptable for small to large brands.
Caveats
- Limited Analytics: Some users report that advanced analytics and reporting options are limited.
- Higher Costs for High-Volume Messaging: Large-scale SMS campaigns can drive up costs, especially for frequent senders.
Pricing
- Starter: Free, with a $25 minimum spend. $0.015/SMS, $0.045/MMS.
- Growth: $100/month. $0.01/SMS, $0.03/MMS. Includes live chat support.
- Professional: $500/month. $0.007/SMS, $0.024/MMS. Comes with onboarding and priority support.
- Enterprise: Custom pricing for high-volume needs.
Each free plan available also includes built-in automations, advanced segmentation, and detailed reporting. Additional options for AI-driven insights and dedicated sales support are available on request.
User Reviews:
- Positive Review: “Postscript is a wonderful SMS app, very sophisticated, and relatively easy to use with their awesome customer support. We had a smaller SMS base before, but now with Postscript, our base is growing, the segments and templates are easy to modify to our messaging, customers can text us back, and the SMS tools are boosting engagement with customers and overall sales.” – RhoadsRoast Coffees & Importer
- Critical Review: “Their terms on rollover credits is not obvious. You have to read their terms of service. My bad for not doing so but I reached out because I spent $200/month for 9 months not knowing and trying to stockpile my credits – so $1800 and they were unwilling to help me recoup any of my wasted money or credits.” – Jack-A-Lope Acres
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#3 – Attentive
Shopify Marketplace Rating: 4.2/5 (51 reviews)
Attentive, founded in 2016, has quickly become a top SMS marketing platform for eCommerce, known for its customizable segmentation and compliance features. Especially popular with larger brands, Attentive offers deep personalization and automation for highly targeted SMS campaigns.
Key Features
- Dynamic Segmentation: Advanced audience segmentation to target customers based on behavior, purchase history, and more.
- Personalized SMS Journeys: Customize the customer journey with SMS sequences tailored to specific customer segments.
- Compliance Tools: Built-in compliance features to help brands adhere to SMS regulations, including TCPA guidelines.
- Advanced Analytics: Detailed reporting on engagement metrics, conversions, and customer insights.
Pros
- Comprehensive Segmentation and Personalization: Ideal for brands looking to create highly targeted SMS campaigns.
- Regulatory Compliance: Strong focus on TCPA compliance, making it safer for businesses operating in regulated industries.
- Detailed Analytics: Offers deep insights into customer behavior and campaign performance.
Caveats
- Higher Cost: Pricing tends to be on the premium side, especially for brands with large contact lists.
- Complex Interface: The range of options can be overwhelming for users new to SMS marketing.
Pricing
Attentive’s pricing is customized based on message volume and features. While no set monthly rates are public, Attentive is generally considered a premium solution, ideal for brands with higher budgets. A free demo is available upon request.
User Reviews
- Positive Review: “We love Attentive – we’ve now worked with them for 3 different countries. The set up and integration are really easy to navigate and the reps are friendly and knowledgeable. Overall though, would highly recommend to anyone looking for a robust, easy to navigate and successful SMS program.” – Ruffwear
- Critical Review: “They deal terribly when you decide to go. They didn’t release our list on time and porting the number takes weeks (unnecessarily). Their prices are higher than everyone else with almost no advantage (we didn’t see any increase in numbers, etc).” – GRIP6
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#4 – Omnisend
Shopify Marketplace Rating: 4.7/5 (5,955 reviews)
Omnisend, founded in 2014, is a user-friendly, all-in-one marketing platform for eCommerce that combines SMS, email, and push notifications. Built with seamless Shopify integration, it lets brands coordinate SMS with other channels, creating a cohesive customer journey—perfect for brands wanting unified engagement across platforms.
Key Features
- Multi-Channel Campaigns: Combine SMS, email, and push notifications in one workflow to deliver a seamless customer experience.
- Automation Library: Pre-built automation workflows for welcome series, abandoned cart recovery, and post-purchase follow-ups.
- Advanced Segmentation: Target specific customer groups based on behavior, purchase history, and engagement.
- Customizable Templates: Offers branded templates for SMS, email, and push notifications, simplifying the campaign design process.
Pros
- Integrated Multi-Channel Marketing: Ideal for brands that want to centralize email, SMS, and push notifications in one platform.
- User-Friendly: Simplifies campaign creation and automation with a drag-and-drop builder.
- Flexible Pricing: Customizable plans accommodate both small and large e-commerce businesses.
Caveats
- Limited SMS-Specific Features: SMS functionality is less robust compared to specialized SMS tools.
- Higher Pricing for Advanced Features: Omnisend’s more advanced features, like multi-channel automation, require higher-tier subscriptions.
Pricing
- Free Plan: $0/month, up to 250 contacts, includes 500 emails/month and $1 in SMS credits.
- Standard Plan: $16/month, includes 6,000 emails/month, unlimited web push notifications, and 1,000 product reviews.
- Pro Plan: $59/month, designed for high-volume senders with unlimited emails and a $59 SMS credit allowance.
All plans offer 24/7 support, advanced call automation features, and customizable campaign tools, making it a top choice for scaling eCommerce marketing efforts.
User Reviews:
- Positive Review: “Amazing app! Everything just works perfectly, you get access to all features on the Free Plan (<500 emails sent/month), not like many apps there that are technically free but you need to upgrade to be able to do the simplest thing. Customer support is amazing, they reply within 5-10min and their support is 5/5.” – Design Warlord
- Critical Review: “This app was good, until they started deceiving their customers. At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have.” – KIDZNBABY
Read Next: Best Omnisend Alternatives for Shopify SMS Marketing
#5 – SMSBump by Yotpo
Shopify Marketplace Rating: 4.9/5 (8,172 reviews)
SMSBump, acquired by Yotpo, specializes in SMS and MMS marketing for Shopify, focusing on automation and compliance. Founded in 2018, it provides tools for personalized customer connections using automated workflows, segmentation, and multimedia messaging.
Ideal for Shopify stores needing flexible, creative SMS campaigns, SMSBump enhances engagement with targeted promotions and updates.
Key Features
- Automation Workflows: Pre-built automations for abandoned cart recovery, post-purchase follow-ups, and more.
- Multimedia Messaging: Allows users to send MMS, including images and videos, to enhance customer engagement.
- Advanced Segmentation: Provides detailed targeting options based on customer actions, demographics, and purchasing behavior.
- Compliance Management: Built-in compliance tools, including automatic consent collection, to meet regulatory requirements.
Pros
- Rich Media Support: Ability to use MMS, which enhances engagement through visuals.
- Extensive Integrations: Seamlessly integrates with other Yotpo products, Shopify, and multiple e-commerce tools.
- Strong Compliance Features: Helps ensure SMS campaigns are compliant with TCPA and GDPR regulations.
Caveats
- Higher Cost for MMS: MMS usage can drive up costs quickly, especially for frequent campaigns.
- Complexity in Setup: Some users report that setting up advanced automation can be challenging without prior experience.
Pricing
SMSBump offers a 3 tier pricing:
- SMS: Starting at $0.0072 per SMS with a required monthly spend commitment, plus carrier fees.
- Email: Estimated $160/month for 125,000 emails, with customizable rates based on email volume.
- Multichannel (SMS & Email): Includes audience segmentation, A/B testing, and monthly strategy sessions for optimized campaigns.
For custom bundles and enterprise solutions, contact Yotpo for tailored pricing options.
User Reviews:
- Positive Review: “I have going back-and-forth between a few other SMS + email apps. Since Yotpo has been so easy to set up and also focuses on the customer interactions and reviews, as a small business I believe this is the best solution. Quin has been helping me through the process to get verified for SMS and it was easy clear and fast.” – SANTO CABO
- Critical Review: “Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards.” – Wild Oak Boutique
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#6 – Emotive
Shopify Marketplace Rating: 4.5/5 (96 reviews)
Emotive, launched in 2018, offers SMS marketing focused on personalized, conversational experiences for eCommerce brands. While its hybrid model balances automation and real-time interaction, the emphasis on human touch can lead to higher costs and slower scaling, making it less ideal for high-volume messaging needs.
Key Features
- Conversational SMS Marketing: Engages customers in two-way conversations, mimicking real human interaction.
- Abandoned Cart Recovery: Uses both automated and human follow-up to recover abandoned carts.
- Segmentation & Targeting: Offers segmentation features to target customers based on behavior, demographics, and purchase history.
- Customizable Campaigns: Allows flexible, on-brand messaging for promotions, restocks, and sales events.
Pros
- Enhanced Customer Engagement: The conversational SMS approach leads to higher engagement and response rates.
- Personalized Experience: Combines automation with human messaging for a unique and tailored customer experience.
- Effective Cart Recovery: Strong cart recovery tools help recapture potential lost sales.
Caveats
- Higher Price Point: Emotive’s hybrid model of automation and human interaction comes with a premium price.
- Limited Advanced Analytics: Some users have reported wanting more detailed analytics and insights.
Pricing
The Starter Plan at $100/month (plus per-message fees) includes basic onboarding and is ideal for brands new to SMS with lists under 2,000. The Pro Plan at $200/month adds a dedicated copywriter and Slack support for lists of 2,000–5,000. The Advanced Plan, $300/month, offers the Emotive Pixel for lists of 5,000–10,000. Finally, the Enterprise Plan provides custom pricing for larger lists, with enhanced support and exclusive design resources.
User Reviews:
- Positive Review: “It was great working with Emotive. 10/10 for their sales pitch, and 10/10 for their customer support. I’ve worked with competitor SMS marketing software before but no one can beat Emotive’s customer support experience. Overall when it comes to numbers, SMS marketing has been the big thing for us in 2024, and Emotive’s popup and pixel surely helped a great deal in that. They actually care about your growth.” – Mandujour
- Critical Review: “Emotive is not truthful about its attribution. They do not offer the support to be helpful and strategic. The app does not work on mobile devices. Support is limited in solving problems. It is impossible to get out of a contract where Emotive does not deliver what is promised.” – Max Sweets
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#7 – Recart
Shopify Marketplace Rating: 4.8/5 (5,473 reviews)
Launched in 2017, Recart helps Shopify stores boost engagement and recover lost sales through SMS and Messenger marketing. Known for easy integration and high-performing abandoned cart recovery, Recart is ideal for merchants seeking user-friendly, multi-channel messaging tools to drive sales effectively.
Key Features
- Abandoned Cart Recovery: Automatically sends reminders to users who leave items in their carts, via both SMS and Messenger.
- Messenger Marketing: Includes opt-in tools and automated flows to engage customers on Facebook Messenger.
- SMS Campaigns: Supports scheduled SMS campaigns with an easy-to-use interface for timely promotions.
- One-Click Integration: Quick integration with Shopify for seamless setup and immediate results.
Pros
- Multi-Channel Approach: Combines SMS and Messenger for enhanced customer reach and engagement.
- User-Friendly: Simple setup and intuitive interface suitable for all experience levels.
- Effective Abandoned Cart Recovery: High success rate with cart recovery, resulting in measurable revenue increases.
Caveats
- Higher Price for Increased Volume: Pricing rises with message volume, which may be costly for large stores.
- Limited Analytics Depth: Some users note that Recart’s analytics are less detailed compared to other platforms.
Pricing
Recart’s pricing is based on message volume and contract length, with options for 3, 6, or 12-month terms:
- Starter: $299/month, 23,000 SMS messages at $0.0100/SMS + $0.003 carrier fee.
- Pro: $499/month, 41,583 SMS messages at $0.0085/SMS + $0.003 carrier fee.
- Scale: $999/month, 100,000 SMS messages at $0.0070/SMS + $0.003 carrier fee.
- Enterprise: Custom pricing, offering high-volume discounts and additional support features.
Each tier also includes international messaging and MMS options, with higher plans offering features like dedicated support, custom popups, and unlimited subscribers. A 7-day free trial is available for testing and free to install the platform.
What Shopify Merchants Think About Recart:
- Positive Review: “We moved over to Recart almost a year ago and took our barely skating by SMS program to a whole new level. The support they provide is fantastic and their constant testing and iterations on the pop up has driven opt-ins as high as 13%. Our list size has grown by leaps and bounds and every campaign is a money maker.” – KURU Footwear
- Critical Review: “This was a pretty good app during the trial. I really liked it. The data by the way is incomplete and there are many errors. While my trial was live this company apparently changed hands and the price more than doubled.” – Yourgreatfinds
Read Next: 11 Best Recart Alternatives for Shopify SMS Marketing
#8 – Textedly
G2 Rating: 4.6/5 (746 reviews)
Best For: Shopify stores looking for reliable SMS marketing with simple automation and high-volume text messaging and capacity.
Overview:
Textedly, established in 2015, offers an SMS marketing platform that’s user-friendly and scalable, ideal for Shopify merchants wanting efficient bulk messaging without complex features. Known for its clean interface and straightforward setup, Textedly is popular among businesses that need high-volume messaging with reliable delivery rates. It’s a solid choice for Shopify stores focusing on straightforward text marketing, campaigns or transactional messages without needing intricate workflows or AI-driven features.
Key Features:
- Bulk Messaging: Sends messages to thousands of contacts simultaneously, making it ideal for promotions and flash sales.
- Automated Drip Campaigns: Provides simple automation with scheduled messages to engage customers at specific intervals.
- Multimedia Messaging: Supports MMS, allowing images and gifs to enhance promotional content.
- Advanced Reporting: Real-time insights on message delivery, clicks, and conversions to optimize campaigns.
Pros:
- High Volume Capacity: Scalable for high-volume SMS needs, ideal for fast-growing stores.
- Easy Setup: Quick setup with minimal learning curve, making it accessible for small teams.
- Affordable Bulk Rates: Competitive pricing for bulk SMS packages, which benefits high-volume senders.
Caveats:
- Basic Automation: Lacks advanced AI-driven features found in other SMS platforms.
- Limited Integration Options: Integration is less robust than with more comprehensive eCommerce SMS platforms.
Pricing:
Textedly offers multiple pricing plans tailored to different business needs, with both monthly and annual billing options. Here’s a breakdown of their plans:
- Free Trial: 50 messages, no credit card needed.
- Basic: $26/month for 500 messages.
- Enterprise: $99/month for 3,500 messages.
- Elite: $139/month for 5,000 messages.
- Business: Up to $2,999/month for 200,000 messages.
All plans come with unlimited contacts, toll-free numbers, free incoming text messages, and additional features such as Text-to-Pay and Google Business Reviews.
What Shopify Merchants Think About Textedly:
- Positive Review: “We have used Textedly off and on for 6-7 years. Growing with them, leaving them for a short time, but always come back when we need the true experts. The swift action and communication from EVERY SINGLE TEAM MEMBER I have had the pleasure of working with can in no way be summed up in a few sentences. I have made out of the ordinary inquiries as to certain functions that aren’t common, and EVERY SINGLE TIME, they take the ball, run with it, and SCORE!” – Justin D., Field Education Director
- Critical Review: “It’s completely DIY — and by that, I mean there’s no explanation on how to do things and in what order. Features like drip campaigns are an additional charge (sold as an ‘app’) but have no instruction or support. If there are mistakes in setup, the guidance I received from customer service was “simply buy more keywords”…” – Alex H., Small Business Owner
Read Next: 11 Best Textedly Alternatives for Shopify SMS Marketing
#9 – OneText
Shopify Marketplace Rating: N/A (New to the market)
Founded in 2021, OneText is an SMS startup focused on simplicity and “text to buy” functionality, allowing quick purchases via SMS. While ideal for smaller Shopify stores, its limited features lack the advanced automation and analytics that platforms like TxtCart offer for more robust, performance-driven campaigns.
Key Features
- Text-to-Buy: Shoppers can complete purchases directly through SMS replies.
- Quick Integration: Connects easily with Shopify for seamless setup.
- Automated Campaigns: Basic scheduling for promotions, updates, and cart recovery.
Pros
- User-Friendly: Simple interface, great for teams with limited tech resources.
- Affordable Pricing: Budget-friendly plans accessible to smaller stores.
Caveats
- Limited Features: Lacks advanced automation and in-depth segmentation compared to other SMS marketing apps.
- Basic Analytics: Minimal insights, restricting data-driven optimization for larger brands.
- New player & limited social proof: Founded in 2021, OneText has minimal customer testimonials available online. While they’re new to the market, this lack of social proof can make it challenging for potential users to assess the platform’s reliability and effectiveness.
Pricing
OneText offers a free trial for new users, with basic plans starting at $25/month. Higher-tier options include additional text message, limits and support options.
User Reviews
- Positive Review: “OneText is simple to use, affordable, and gets our promotions out reliably. Great for our small store.” – Lisa, Boutique Owner
- Critical Review: “It’s a bit too basic for scaling businesses. Advanced automation would be helpful.” – Oliver, E-commerce Manager
Read Next: 11 Best OneText Alternatives for Shopify SMS Marketing
Stay compliant with SMS marketing regulations to avoid costly penalties. Our SMS compliance guide walks you through the essentials.
#10 – LiveRecover
Shopify Marketplace Rating: 4.7/5 (93 reviews)
LiveRecover, launched in 2018, focuses on recovering abandoned carts with a blend of automated texts and human agents who respond to customer inquiries. This “real human” SMS engagement creates personalized interactions at checkout, appealing to brands prioritizing customer experience over fully automated solutions.
Key Features
- Human-Assisted Cart Recovery: Combines automated cart recovery with human follow-up for a personalized touch.
- SMS Campaign Tracking: Provides insights on conversion rates and revenue generated from SMS campaigns.
- Customer Segmentation: Allows targeting of customers based on behavior, such as cart abandonment and browsing history.
- Conversion-Focused Messaging: Optimized messages to maximize chances of converting abandoned carts into purchases.
Pros
- High Engagement: The addition of human agents improves response rates and engagement.
- Detailed Analytics: Offers insights into SMS campaign effectiveness, providing a data-driven view of revenue impact.
- Conversion-Oriented: Strong focus on boosting conversion rates through personalized follow-up.
Caveats
- Higher Cost for Human Support: The inclusion of live agents means higher costs than fully automated systems.
- Limited Integration Options: Integrations outside Shopify and basic email platforms are limited.
Pricing
LiveRecover offers tiered plans with monthly fees and a performance-based commission structure:
- Growth Plan: $49/month + 10% commission on recovered revenue; includes live agents, dedicated phone number, and unique discount codes.
- Pro Plan: $199/month + 5% commission; adds enhanced segmentation and customization features.
- Enterprise Plan: $499/month + 5% commission, includes custom integrations, dedicated account manager, and priority support.
This tiered approach provides flexible options for stores of all sizes, with human interaction adding value for each plan.
User Reviews:
- Positive Review: “LiveRecover has been a game-changer for our store. Setting it up was a breeze-super quick and easy. What really stands out is how much it’s helped us bring in first-time customers who were on the fence. We’ve definitely seen a noticeable boost in our conversions since we started using it. It’s like having an extra hand to close those almost-lost sales. Definitely recommend it if you want to increase your revenue with a minor lift.” – Higround
- Critical Review: “Charged after deleting app. Poor customer service experience. Low transparency regarding charges. LiveRecover appears to be attributing more conversions to themselves than is appropriate.” – PROVENANCE
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So What is the Best SMS App for Shopify? (Our Top 3 Picks)
When it comes to SMS marketing for Shopify stores, the right app can significantly enhance customer engagement, increase conversions, and boost overall sales. After an in-depth review of the top options, here are our top three SMS marketing apps below, each tailored to meet specific needs:
- TxtCart – Best Overall for AI-Driven, Cost-Effective SMS Marketing with Proven ROI
TxtCart is ideal for stores looking to leverage AI for conversational SMS and optimize customer engagement through real-time analytics. Its AI-powered SMS interactions, seamless cart recovery, and detailed campaign insights make it a standout option for Shopify merchants focused on maximizing ROI and minimizing manual work. - Postscript – Ideal for Growing Brands with Advanced Automation and Analytics
Postscript offers robust automation and analytics tools, making it an excellent choice for growing brands that require in-depth audience segmentation and customized workflows. With advanced tools and flexibility, it’s built for scaling up as your store grows. - Attentive – Perfect for Brands Seeking Comprehensive Segmentation and Customization
For businesses prioritizing deep segmentation and hyper-targeted campaigns, Attentive provides advanced customization options. This app’s features cater well to established brands that want to fine-tune every aspect of their SMS marketing to match customer behavior and preferences.
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