50+ SMS Templates for eCommerce That Simply Work

Tired of sending out robotic SMS messages that fall flat? It’s time to breathe new life into your SMS marketing with these 50+ templates that are anything but boring. Get ready to engage your customers, boost sales, and create lasting relationships with every message.

In this article, we’ll cover eCommerce SMS templates for:

• Welcome messages
• Flash sales and promotions
• Shipping updates
• Customer feedback
• Win-back campaigns
• A lot more
• And guess what? We’ve even thrown in some tips on how to personalize your messages and make them stand out.

✋ Make bland SMS templates sound eerily human with TxtCart’s conversational AI. That’s right; AI has finally made it to SMS marketing, and TxtCart is at the forefront. We’re helping hundreds of Shopify brands add $10,000s to their bottom line, recovering abandoned carts and handling customer queries.

Black Friday SMS Templates

Black Friday is the Super Bowl for eCommerce stores. It’s a chance to rake in some serious cash and connect with customers looking for killer deals. But with every other business blasting out promotions, how do you cut through the noise? You guessed it: SMS marketing.

SMS messages have an open rate of nearly 98%— that’s 5x more than email. So, if you’re not using SMS to hype up your Black Friday deals, you’re missing out on a huge opportunity.

Here are a few Black Friday SMS templates to get those thumbs tapping and wallets opening:

• “🥳 Hey [Name]! Black Friday came early! 🎁 Score 50% off your fave goodies at [Your Store Name]. Shop now before they’re gone! 👉 [link]” (Adding a name makes it way more personal.)
• “🤫 Psst… Want a sneak peek at our Black Friday deals? 👀 Text VIP to [your number] for exclusive early access. You’re gonna ❤️ this.” (A little mystery goes a long way.)
• “🚨 [Your Store Name] Black Friday alert! 🚨 Score insane deals on [product category]. Shop now and save big! 🤑 [link]” (Emojis add some fun and excitement.)
• “😱 OMG! Our Black Friday sale is HUGE! Snag [product] for just [price]! Don’t miss out! 🏃‍♀️💨 [link]” (Who can resist a deal this good?)

Black Friday SMS Best Practices

Want to take your Black Friday SMS game to the next level? Here’s the inside scoop:

• Segment your audience: Don’t just blast the same message to everyone. Segment your audience based on their past purchases and preferences to send more targeted deals. (Think: “Dog lovers, get 50% off all dog toys!”)
• Keep it short and sweet: No one wants to read a novel on their phone. Get straight to the point and highlight the key details of your offer.
• Include a clear call to action: Tell people exactly what you want them to do (e.g., “Shop now,” “Reply to this text,” “Visit our store”).
• Use powerful visuals: Spice up your texts with emojis, GIFs, and images to grab attention.
• Don’t forget your brand personality: Let your brand’s unique voice shine through in your messages.

Cyber Monday SMS Templates

Cyber Monday shoppers are smart cookies. They want the best deals and aren’t shy about comparing prices. So, how do you make your Cyber Monday SMS campaign shine brighter than the rest?

Craft compelling messages that are short, sweet, and get right to the point. Here are a few examples to spark your creativity:

• “💻 Cyber Monday is ON! 💻 Score 60% off everything at [Your Store Name]! Shop now and save big time. 🚀 [link]” (Emphasize the sitewide discount to attract a wider range of shoppers.)
• “🖱️ Clickety-clack! 💥 Cyber Monday deals have landed at [Your Store Name]. Don’t miss our biggest online sale of the year! [link]” (Use playful language to encourage clicks.)
• “🎁 Final hours for Cyber Monday savings! 🎁 Grab [product] for a steal before it’s gone! [link]” (Create urgency with a “final hours” message.)
• “🥳 Cyber Monday exclusive! 🥳 Get a free gift with every purchase over [amount]. Treat yourself! 😉 [link]” (Add a free gift to encourage larger orders.)

Cyber Monday SMS Best Practices

Want your Cyber Monday SMS campaign to be a total knockout? Keep these tips in mind:

• Show off your best deals: Focus on your most popular products or create exclusive discounts to entice customers.
• Use strong verbs and action words: Encourage immediate action with words like “shop,” “grab,” “snag,” and “don’t miss out.”
• Make it personal: Use customer data to tailor your messages and offers to their individual preferences.
• A/B test your campaigns: Try out different messages and offers to see what works best with your audience.
• Don’t go overboard: No one likes being flooded with texts. Send a few well-timed messages throughout the day to keep your brand on their radar.

Use Txtcart’s AI copy assistant to whip up high-converting Cyber Monday SMS messages in a flash. You can also use Txtcart’s scheduling feature to plan your campaigns ahead of time and make sure your messages are sent at just the right moment.

General Discount Offer SMS Templates

Who doesn’t love a good discount? Discounts are a fantastic way to entice customers, drive sales, and clear out inventory. But with inboxes overflowing and social media feeds jam-packed, how do you make sure your discount offers actually get seen?

Enter SMS marketing. A quick text message can be just the thing to grab your customers’ attention and get them clicking.

Here are a few general discount offer SMS templates to get your creative juices flowing:

• “✨ Sparkle and save! ✨ Enjoy 20% off your entire purchase at [Your Store Name]. Use code SPARKLE at checkout. [link]” (Who can resist a little sparkle?)
• “🎉 Surprise sale! 🎉 Take 30% off all [product category] this week only. Shop now and treat yourself! 🥳 [link]” (A surprise sale creates a sense of excitement and urgency.)
• “🎁 You deserve a treat! 🎁 Enjoy a special 15% off discount just for you. Use code [customer’s name] at checkout. [link]” (Personalization is key! Make your customers feel special.)
• “💖 We love our VIPs! 💖 Get early access to our 25% off sale. Shop now and snag the best deals before anyone else. [link]” (Make your VIP customers feel extra special with early access.)

General Discount Offer SMS Best Practices

Ready to send out some discount offers that’ll have your customers adding to cart in no time? Here are a few best practices to keep in mind:

• Make the discount clear and easy to understand: Don’t make your customers do the math. Clearly state the discount percentage or amount.
• Create a sense of urgency: Encourage immediate action with phrases like “limited-time offer,” “while supplies last,” or “today only.”
• Use a strong call to action: Tell your customers exactly what you want them to do (e.g., “Shop now,” “Redeem your discount,” “Visit our website”).
• Segment your audience: Send targeted discounts based on customer preferences and purchase history.
• Track your results: Monitor your click-through rates and conversion rates to see what’s working and what’s not.

Txtcart makes it easy to segment your audience and personalize your discount offers. You can also use Txtcart to track your campaign performance and see which offers are generating the most revenue.

Also Read: 11 Types of Discounts to Use in SMS Marketing Campaigns to Drive More Sales

Welcome SMS templates

Welcome SMS templates provide a warm and personalized greeting to new customers or subscribers, making them feel valued and appreciated. This initial contact sets the tone for the customer’s relationship with the business and can significantly impact their perception and loyalty.

• Hey there! Welcome to [Your E-commerce Store Name] 🎉 We’re thrilled to have you on board. Explore our latest collections and enjoy a 10% discount on your first purchase with code: WELCOME10. Happy shopping! 🛍️
• Welcome to [Your E-commerce Store Name]! 👋 We’re here to make your online shopping experience amazing. Get started today and discover exclusive deals and a wide range of products. Don’t hesitate to reach out if you have any questions. Happy browsing! 🌟
• Hello and welcome to [Your E-commerce Store Name]! 🌐 We promise to bring you the best in fashion, electronics, and more. As a token of our appreciation, here’s a 15% discount for your first order. Use code: NEW15 at checkout. Start shopping now and enjoy the savings! 🤑

Welcome messages best practices

• Address the recipient by their name if possible.
• Keep the welcome message concise and easy to understand.
• Include a brief description of the benefits or incentives of being a customer or subscriber.
• Encourage the recipient to explore your products, services, or website.

Thank You SMS Templates

Thank you SMS templates are crucial for expressing gratitude to customers after a purchase, inquiry, or any other interaction. They reinforce a positive customer experience and can lead to repeat business and referrals.

• Thank you for choosing [Your E-commerce Store Name] for your recent purchase! 🛒 We hope you love your new [product name]. Your support means the world to us. If you have any feedback or need assistance, feel free to contact us. Happy shopping with us! 🥰
• We want to express our gratitude for your continued support, [Customer Name]! 🙏 Your recent order from [Your E-commerce Store Name] has been processed, and your items are on their way. We appreciate your trust in us. Enjoy your purchase! 📦✨
• Hi there! We just wanted to say a big thank you for being a valued customer of [Your E-commerce Store Name]. Your loyalty fuels our passion for providing the best products and services. If there’s anything you need, don’t hesitate to ask. Happy shopping! 🌟

Thank You SMS message Best Practices

• Send the thank you message promptly after the interaction.
• Address the customer by name and reference the specific interaction.
• Consider adding a special offer or discount for their next purchase.
• Ask for reviews or feedback to improve your services.

Abandoned Cart Reminder SMS Templates

Abandoned cart reminder SMS templates help e-commerce businesses recover potential lost sales. They remind customers about items left in their cart and encourage them to complete the purchase.

• Hey [Customer Name], it looks like you forgot something in your cart at [Your E-commerce Store Name]. 🛒 Don’t miss out on your favorite items! Complete your order now and enjoy a special 10% discount. Use code: CART10 at checkout. Happy shopping! 😊
• Hi there! Did you forget about the amazing items in your cart at [Your E-commerce Store Name]? 🛍️ We’re offering free shipping on your order if you complete your purchase within the next 24 hours. Hurry, your items are waiting for you! 🚚✨
• Don’t let your dream items slip away, [Customer Name]! 🌟 Your cart at [Your E-commerce Store Name] is still waiting for you. Finish your purchase today and enjoy a 15% discount on your order. Use code: SAVE15 at checkout. Happy shopping! 🛒🎁

Abandoned Cart Reminder SMS Templates Best Practices

Want to master the art of the abandoned cart reminder? Here are some pro tips to keep in mind:

• Timing is everything: Send your first reminder within an hour of cart abandonment. Follow up with a second reminder a day or two later.
• Personalize your messages: Use the customer’s name and mention the specific items they left in their cart.
• Offer an incentive: A small discount or free shipping can be just the nudge they need to complete their purchase.
• Keep it concise: Get straight to the point and make it easy for customers to return to their cart.

P.S. Want to take your abandoned cart recovery to the next level? TxtCart’s conversational AI can send eerily human-like cart recovery flows to customers. This means your customers can actually chat with the AI, ask questions about products or shipping, and get instant answers – all within their text messages.

Order/Shipping Updates SMS Templates

Keeping customers in the loop about their orders is a must. It’s all about providing a smooth and stress-free experience, from the moment they click “buy” to the happy dance they do when their package arrives.

Order and shipping update texts are a fantastic way to reduce anxiety and build excitement. Here are a few templates to get you started:

• “Woohoo! 🎉 Your order from [Your Store Name] is on its way! 🚀 Track its journey here: [Tracking Link]” (Add a bit of excitement with emojis.)
• “Hey [Customer Name], your order from [Your Store Name] has shipped! 📦 You can expect it to arrive on [Delivery Date]. Happy shopping! 😊” (Provide a clear delivery date to manage expectations.)
• “Good news, [Customer Name]! Your [Your Store Name] package is out for delivery today! 🚚 Keep an eye out for it. 👀” (Build anticipation for the delivery.)

Order/Shipping Updates SMS Templates Best Practices

Want to nail your order and shipping updates? Follow these simple guidelines:

• Keep it brief: No one wants to read a novel in a text message. Get straight to the point with the essential details.
• Time it right: Send updates at key stages, like when the order is confirmed, shipped, and out for delivery.
• Include a tracking link: Make it easy for customers to follow their package’s journey.
• Add a personal touch: Use the customer’s name and a friendly tone.
• Show off your brand: Include your company name and logo for instant recognition.

Txtcart allows you to automate your order and shipping updates, so you can keep customers informed without lifting a finger. It’s like having a personal assistant for your SMS marketing strategy. You can also customize your messages to match your brand’s voice and personality.

Delivery Notification SMS Templates

These templates ensure customers are aware of the delivery but also offer an opportunity to reinforce your brand and encourage additional purchases. They can include special offers, product recommendations, or invitations to join a customer loyalty program, enhancing customer engagement and retention.

• Hey there! 🚚 Your [Product Name] from [Your E-commerce Store Name] has been delivered! We hope it exceeds your expectations. Share your unboxing moment with us using #HappyCustomer. Enjoy your purchase! 😃
• Surprise! 📦 Your package from [Your E-commerce Store Name] is waiting for you at your doorstep. We appreciate your trust in us. As a token of our gratitude, here’s a 10% discount on your next purchase. Use code: THANKYOU10. Happy shopping! 🛍️
• Special delivery alert! 🌟 Your [Product Name] has arrived from [Your E-commerce Store Name]. Remember, you’re not just our customer; you’re part of our family. Enjoy your new item and have a fantastic day! 😊

Delivery Notification SMS Templates Best Practices

• Include product recommendations related to the customer’s purchase.
• Offer exclusive discounts for future purchases.
• Encourage customers to leave reviews or provide feedback on their experience.

Customer Feedback SMS Templates

Want to know how you can improve your products, services, and overall customer experience? Just ask. Customer feedback is invaluable for any business looking to grow and thrive. And SMS is a quick and easy way to gather those golden nuggets of insight.

Here are a few customer feedback SMS templates to get you started:

• “😊 How did we do? 😊 We’re always looking for ways to improve. Share your feedback about your recent experience with [Your Store Name]: [link]” (Simple and direct request for feedback.)
• “💖 We value your opinion! 💖 Take a quick survey and tell us what you think of our new [product/service]: [link]” (Focus on the value of their feedback.)
• “🌟 Help us shine brighter! 🌟 Share your thoughts on how we can improve your experience with [Your Store Name]: [link]” (Encourage feedback for improvement.)

Customer Feedback SMS Best Practices

Ready to gather valuable customer insights? Follow these best practices:

• Make it easy: Provide a simple way for customers to share their feedback (e.g., a short survey, a link to a feedback form, or a direct reply to your message).
• Be timely: Send your request for feedback shortly after a customer interaction, such as a purchase or a customer service inquiry.
• Show appreciation: Thank customers for their time and let them know you value their input.
• Act on feedback: Use the feedback you gather to make improvements to your products, services, and customer experience.

Read Next: 20+ SMS Templates for Feedback, Surveys, and Review Requests

Birthday SMS Templates

Birthday SMS templates are important for businesses as they allow them to celebrate their customers’ special days, fostering a sense of appreciation and building a stronger customer relationship.

• 🎉 Happy Birthday, [Customer Name]! 🎂 Wishing you a day filled with joy and laughter. As a birthday gift, here’s a 15% discount on your next purchase at [Your E-commerce Store Name]. Use code: BDAY15. Have an amazing day! 🎁
• 🥳 It’s your special day, [Customer Name]! 🎈 As a token of our appreciation, enjoy a birthday treat from [Your E-commerce Store Name]. Get 20% off on any item you desire with code: BIRTHDAY20. Make your day even brighter! 🛒✨
• 🎂 Happy Birthday, [Customer Name]! 🥳 Your day is all about you, and we’re here to celebrate. Enjoy a 10% discount on your birthday purchase at [Your E-commerce Store Name]. Use code: BDAY10 and shop to your heart’s content. Cheers to you! 🎉🛍️

Birthday SMS Templates Best Practices

• Include a birthday discount or offer as a gift.
• Keep the message friendly and genuine, expressing your appreciation.
• Encourage customers to visit the website to redeem their birthday offer.
• Ensure customers have consented to receive birthday greetings.

Promotional Text Message Templates

Promotional text messages are vital for businesses to announce special offers, discounts, and promotions to their customers. These messages drive sales, engage customers, and create a sense of excitement around your products or services.

• 🌟 Exclusive Offer Alert! 🌟 Get ready to upgrade your style with a 20% discount on all fashion items at [Your E-commerce Store Name]. Use code: FASHION20. Don’t miss out; shop now and slay the fashion game! 🛍️✨
• 🎉 Weekend Special! 🎉 Treat yourself to a shopping spree at [Your E-commerce Store Name]. Enjoy 15% off on selected items this weekend only. Hurry, the clock’s ticking! Shop now and save big! 🛒💃
• Hey, shopaholic! 🛍️ It’s SALE time at [Your E-commerce Store Name]. Score incredible deals on electronics, home decor, and more. Limited stock available, so grab your favorites before they’re gone. Happy shopping! 🎁🚀
• 🎉 It’s Customer Appreciation Week at [Your E-commerce Store Name]! As a token of our gratitude, take 10% off your entire purchase with code: THANKYOU10. We’re celebrating you all week long! 🥳🛒

Promotional Text Message Templates Best Practices

Ready to send out promotions that’ll have your customers hitting “add to cart” faster than you can say “cha-ching”? Follow these best practices:

• Value proposition is key: Clearly communicate the value of your promotion. What’s in it for the customer?
• Call to action: Include a specific action for recipients to take, such as “Shop now,” “Claim your discount,” or “Learn more.”
• Timing is everything: Send messages at times when your target audience is likely to be receptive (e.g., evenings or weekends).
• Personalization matters: Tailor promotions to specific customer segments for better relevance. (“Dog lovers, get 20% off all dog toys!”)
• Keep it concise: Get straight to the point and avoid overwhelming your customers with too much information.

New Product or Website Launch

New product or website launch text messages introduce customers to the latest offerings. They generate excitement, encourage exploration, and can drive immediate interest and sales.

• Exciting News! 🚀 We’re thrilled to announce the launch of our latest collection – [New Product Name]! Experience innovation and style like never before. Check it out now at [Website Link]. Get yours today! 😍🛒
• Big reveal time! 🌟 Our brand-new website is live, and it’s better than ever. Explore a seamless shopping experience, exclusive offers, and more at [Website Link]. Come and see what’s new! 💻✨
• Introducing the future of [Product Category]! 🚀 Witness innovation with our latest release, [New Product Name]. Be the first to own it and enjoy a limited-time 10% discount. Shop now at [Website Link]. Upgrade your life today! 🛍️💡

New Product or Website Launch Best Practices

Want to make a splash with your launch? Here’s how to make it rain customers:

• Build anticipation: Tease your launch in advance with sneak peeks and behind-the-scenes content.
• Highlight what’s unique: Focus on the key features and benefits of your new product or website.
• Show it off: Include images or links to product pages for a visual preview.
• Make it exclusive: Offer early access or exclusive discounts to subscribers or loyal customers.
• Spread the love: Encourage recipients to share the news with friends and followers.
• Track your results: Monitor your click-through rates and conversion rates to measure the success of your campaign.

Read Next: 50+ Spring Marketing Ideas for SMS Campaigns

Holiday or Celebration SMS Templates

Holiday or celebration text messages connect with customers during special occasions. These messages show appreciation, foster goodwill, and provide opportunities for seasonal promotions.

• 🎉 Happy [Holiday Name], [Customer Name]! 🎊 Celebrate with us and enjoy a 15% discount storewide at [Your E-commerce Store Name]. Use code: HOLIDAY15. May your day be filled with joy and shopping! 🛒🌟
• Cheers to [Holiday Name]! 🥂 Make this celebration extra special with handpicked gifts from [Your E-commerce Store Name]. Get 10% off on our festive collection with code: FESTIVE10. Shop now and spread the love! ❤️🎁
• 🎃 Trick or Treat! 🍬 This [Holiday Name], we’re treating you to a sweet deal. Enjoy a spooky 20% off on select items at [Your E-commerce Store Name]. Use code: SPOOKY20. Don’t be scared to shop! 🕸️🛍️

Holiday or Celebration SMS Templates Best Practices

• Use holiday-specific greetings and express well-wishes.
• Offer holiday-themed discounts or promotions to attract shoppers.
• Consider charitable initiatives or donations tied to holiday messages.

Read Next: Best Christmas SMS Marketing Templates To Boost Sales 2024

Booking Confirmation Text Message Templates

Booking confirmation text messages include appointments, reservations, or bookings for service-based industries. They reassure customers that their booking has been successfully received and help manage expectations regarding dates and times.

• 📅 Booking Confirmed! 🎉 Your reservation for [Service/Event Name] at [Your Business Name] is all set for [Date and Time]. We can’t wait to serve you. If you have any questions, feel free to reach out. See you soon! 😊🍽️
• Exciting News! 🎟️ Your tickets for [Event Name] on [Date] are booked and confirmed. Get ready for an unforgettable experience. Show this message at the entrance for hassle-free entry. Enjoy the event! 🎤🎉
• Your adventure awaits! 🌄 Your booking for [Activity Name] on [Date and Time] is locked in. Remember to bring your confirmation message, and let’s make some memories together. Have a fantastic time! 🚣‍♂️🌞

Booking Confirmation Text Message Templates Best Practices

• Clearly state the details of the booking, including date, time, and location.
• Include contact information for any inquiries or changes.
• Offer the option to reschedule or cancel the booking.
• Send the confirmation promptly after receiving the booking request.

Also Read: How to Improve Your SMS Response Rate for Higher Marketing ROI From Text Messages

Referral Program SMS Templates

Want to turn your customers into brand ambassadors? Referral programs are a fantastic way to spread the word and attract new customers. And what better way to promote your referral program than through SMS marketing?

Here are a few referral program SMS templates to get you started:

• “🙌 Share the love! ❤️ Refer a friend to [Your Store Name] and you’ll both get 20% off your next purchase! Start referring: [link]” (Highlight the mutual benefit for both the referrer and the referred friend.)
• “🎁 Gifts for you and your friends! 🎁 Refer a friend to [Your Store Name] and you’ll both get a free [gift]! Refer now: [link]” (Sweeten the deal with a free gift.)
• “🎉 Unlock exclusive rewards! 🎉 Refer a friend to [Your Store Name] and unlock exclusive discounts and perks. Learn more: [link]” (Create a sense of exclusivity and intrigue.)

Referral Program SMS Templates Best Practices

Ready to launch a referral program that’ll have your customers spreading the word like wildfire? 🔥 Here are a few tips to keep in mind:

• Make it easy to understand: Clearly explain how the referral program works and what the rewards are.
• Keep it concise: Get straight to the point and avoid overwhelming your customers with too much information.
• Use a clear call to action: Tell your customers exactly what you want them to do (e.g., “Refer a friend,” “Share this link,” “Visit our website”).
• Track your results: Monitor your referral rate and conversion rate to measure the success of your campaign.

Loyalty Program SMS template

Want to build a loyal customer base that keeps coming back for more? A loyalty program is the way to go. And SMS marketing campaigns can be your perfect tool for promoting your program and keeping your VIPs engaged.

Here are a few loyalty program SMS templates to get those reward points rolling:

• “🌟 You’re a star! 🌟 Join our loyalty program and earn points for every purchase. Redeem your points for exclusive rewards! Sign up now: [link]” (Highlight the benefits of joining your loyalty program.)
• “🎉 Level up your loyalty! 🎉 You’ve just earned enough points to reach [loyalty tier]. Enjoy exclusive perks and discounts! Shop now: [link]” (Celebrate customer milestones and encourage them to redeem their rewards.)
• “🎁 Birthday bonus! 🎁 As a special thanks for being a loyal customer, enjoy double points on all purchases during your birthday month! 🥳” (Make your loyal customers feel valued with personalized offers.)

Loyalty Program SMS Templates Best Practices

Ready to create a loyalty program that’ll have your customers singing your praises? Follow these best practices:

• Keep it simple: Clearly explain how your loyalty program works and what the rewards are.
• Make it rewarding: Offer valuable rewards that your customers will actually appreciate.
• Personalize your messages: Use customer data to tailor your messages and offers to their individual preferences.
• Promote your program regularly: Send regular reminders and updates about your loyalty program to keep it top-of-mind.
• Track your results: Monitor your enrollment rate and customer engagement to measure the success of your program.

Customer Service SMS Text Messaging Templates

Customers got questions? Issues? Feedback? Don’t leave ’em hanging. SMS is a fantastic way to provide top-notch customer service and build stronger relationships.

Here are a few customer service SMS templates to inspire you:

• “👋 Hey [Customer Name], just checking in! 😊 How are you liking your recent purchase from [Your Store Name]? Let us know if you have any questions or need assistance. 👍” (Proactive and friendly check-in.)
• “😊 Hi [Customer Name], we’re here to help! Reply to this message with any questions or concerns about your order, and we’ll get back to you ASAP. 🚀” (Simple and straightforward offer of support.)
• “🙏 Thank you for your recent order, [Customer Name]! We appreciate your business. 💖 Need help with anything? Just reply to this text. We’re happy to assist!” (Express gratitude and offer support.)

Customer Service SMS Text Messaging Best Practices

Want to provide customer service that’ll have your customers raving about you? Follow these best practices:

• Be responsive: Reply to customer inquiries promptly and efficiently.
• Show empathy: Acknowledge customer concerns and show that you care about their experience.
• Personalize your messages: Use the customer’s name and refer to their specific order or inquiry.
• Provide clear and concise information: Answer customer questions thoroughly and avoid using jargon or technical terms.
• Offer solutions: Don’t just acknowledge the problem; provide helpful solutions or suggestions.

Survey SMS Text Message Examples

Want to know what your customers really think? Surveys are a goldmine of valuable insights. And with SMS, you can make it super easy for customers to share their thoughts.

Here are a few survey SMS text message examples to get you started:

• “🤔 We want to hear from you! Take our quick survey and help us improve. As a thank you, you’ll get 15% off your next purchase! 😉 Start survey: [link]” (Offer a discount as an incentive.)
• “🌟 How did we do? 🌟 Share your feedback and help us make [Your Store Name] even better. Take our survey: [link]” (Keep it simple and focus on the value of their feedback.)
• “💖 Your opinion matters! 💖 Tell us about your recent experience with [Your Store Name]. Take our survey and enter to win a [prize]! 🎉 [link]” (Make it fun with a contest or giveaway.)

Survey SMS Text Message Best Practices

Ready to gather valuable customer feedback? Follow these best practices:

• Keep it short and sweet: No one wants to spend ages filling out a survey on their phone. Stick to a few key questions.
• Offer an incentive: A small discount, free gift, or entry into a contest can encourage participation.
• Make it mobile-friendly: Ensure your survey is easy to complete on a mobile device.
• Personalize your messages: Use the customer’s name and a friendly tone.
• Follow up: Thank customers for their feedback and let them know how you’ll use it to improve.

Read next: 20+ SMS Templates for Feedback, Surveys, and Review Requests

Restock Notifications

Ever had a customer miss out on a product they really wanted? Restock notifications are a lifesaver. They let your customers know the moment their coveted item is back in stock, so they can snag it before it’s gone again.

Here are a few restock notification SMS templates to get you started:

• “🎉 It’s back! 🎉 The [product name] you’ve been waiting for is finally back in stock! 🤩 Shop now before it sells out again: [link]” (Create a sense of excitement and urgency.)
• “🥳 You’re in luck! 🥳 The [product name] is back in stock, and we’ve saved one just for you! 😉 Shop now: [link]” (Make your customers feel special with a personalized message.)
• “🚨 Don’t miss out! 🚨 The [product name] is back in stock, but they’re going fast! 🏃‍♀️💨 Grab yours now: [link]” (Use urgency to encourage immediate action.)

Restock Notifications Best Practices

Want to master the art of the restock notification? Follow these best practices:

• Be timely: Send your notification as soon as the product is back in stock.
• Be specific: Clearly state the name of the product that’s back in stock.
• Include a direct link: Make it easy for customers to purchase the product with a direct link to the product page.
• Personalize your messages: Use the customer’s name and a friendly tone.
• Consider offering an incentive: A small discount or free shipping can encourage customers to make a purchase.

Cross-Sell and Upsell Messages

Want to boost your average order value? Cross-selling and upselling are your dynamic duo. These clever tactics encourage customers to add more to their cart or upgrade their purchase, leading to bigger sales and happier customers.

Here are a few cross-sell and upsell SMS templates to get you started:

• “✨ Complete the look! ✨ Pair your recent purchase with our matching accessories and get 15% off your entire order! 🤩 Shop now: [link]” (Cross-sell complementary products.)
• “🚀 Level up your purchase! 🚀 Upgrade to our premium version and enjoy [benefit 1] and [benefit 2]. Upgrade now: [link]” (Upsell a higher-value version.)
• “🎁 Did you forget something? 🎁 Add [product name] to your cart and enjoy free shipping on your entire order! Shop now: [link]” (Cross-sell a related product with an incentive.)

Cross-Sell and Upsell Best Practices

Ready to master the art of the upsell and cross-sell? Follow these best practices:

• Make it relevant: Suggest products or upgrades that genuinely complement the customer’s purchase or interests.
• Highlight the value: Clearly explain the benefits of the additional product or upgrade.
• Keep it simple: Don’t overwhelm customers with too many options.
• Use a clear call to action: Tell customers exactly what you want them to do (e.g., “Add to cart,” “Upgrade now,” “Shop now”).
• Personalize your messages: Use the customer’s name and refer to their recent purchase.

Read Next: What is SMS Personalization – Key Tips and Advice (2024) 

Follow-up SMS Template​

Sometimes, a little nudge is all it takes to turn a window shopper into a paying customer. Follow-up SMS messages are a great way to re-engage customers who have shown interest in your brand but haven’t yet made a purchase.

Here are a few follow-up SMS templates to get you started:

• “👋 Hey [Customer Name], we noticed you left some items in your cart. 🤔 Don’t worry, we saved them for you! 😉 Complete your purchase now: [link]” (Follow up on an abandoned cart.)
• “😊 Hi [Customer Name], we hope you’re enjoying your recent purchase from [Your Store Name]! Let us know if you have any questions or feedback. 👍” (Follow up after a purchase to check in and build relationships.)
• “✨ We miss you, [Customer Name]! ✨ It’s been a while since your last visit. Come back and check out our new arrivals: [link]” (Re-engage inactive customers with new products or offers.)

Follow-Up SMS Best Practices

Want to master the art of the follow-up? Here are a few tips to keep in mind:

• Be timely: Send your follow-up message within a reasonable timeframe after the initial interaction (e.g., within a few days of an abandoned cart or a week after a purchase).
• Personalize your messages: Use the customer’s name and refer to their previous interaction with your brand.
• Provide value: Offer a discount, free shipping, or other incentive to encourage customers to take action.
• Keep it concise: Get straight to the point and avoid overwhelming customers with too much information.
• Track your results: Monitor your click-through rates and conversion rates to measure the effectiveness of your follow-up campaigns.

Txtcart allows you to automate your follow-up messages, so you can stay top-of-mind without lifting a finger. You can also use Txtcart to segment your audience and personalize your messages based on customer behavior and preferences.

Google Review SMS Template​

Want to boost your online reputation and attract new customers? Encourage your happy customers to leave glowing reviews on Google. A simple SMS message can be all it takes to get those five-star reviews rolling in.

Here are a few Google review SMS templates to get you started:

• “🌟 How did we do? 🌟 We’d love to hear about your recent experience with [Your Store Name]. Leave a review on Google: [link]” (Simple and direct request for a review.)
• “🙌 We appreciate your business! 🙌 If you enjoyed your experience with [Your Store Name], please consider leaving a review on Google: [link]” (Express gratitude and encourage a review.)
• “🎉 Share the love! 🎉 Help other customers discover [Your Store Name] by leaving a review on Google: [link]” (Highlight the benefit of leaving a review for other customers.)

Google Review SMS Best Practices

Ready to rack up those positive reviews? Follow these best practices:

• Time it right: Send your request shortly after a positive interaction, such as a purchase or a resolved customer service issue.
• Personalize your message: Use the customer’s name and a friendly tone.
• Make it easy: Provide a direct link to your Google My Business profile.
• Keep it concise: Get straight to the point and avoid overwhelming customers with too much information.
• Don’t incentivize reviews: Offering rewards or incentives for reviews can violate Google’s guidelines.

How TxtCart Adds Flair to Your eCommerce Text Message Templates

So, you’ve got the templates, but how do you take them from “meh” to “WOW!”? That’s where TxtCart comes in. This powerful platform is packed with features that can help you personalize your messages, optimize your campaigns, and boost your results.

• How to Personalize These SMS Templates: No one wants to feel like they’re receiving a mass text. Personalization is key to making your customers feel valued and understood. Here’s how TxtCart can help:
  • Use merge tags: Easily insert customer names, order details, and other personalized information into your messages.
  • Segment your audience: Group customers based on their purchase history, preferences, and other data to send targeted messages.
  • Create custom fields: Capture unique customer data and use it to personalize your messages even further.

• A/B Testing SMS Templates: Not sure which message will resonate best with your audience? TxtCart makes A/B testing a breeze. You can easily test different versions of your messages to see which ones perform best. Here’s how:
  • Create variations: Test different subject lines, calls to action, and message content.
  • Set your target audience: Choose which customer segments you want to include in your test.
  • Track your results: Monitor your click-through rates and conversion rates to see which version performs best.

Also Read: 15+ Text A/B Testing Examples to Boost your SMS Marketing Results

• Personalize the Engagement with Conversational AI: Want to take your SMS marketing to the next level? TxtCart’s conversational AI can help you create truly personalized experiences. Here’s how:
  • Two-way conversations: Engage customers in real-time conversations and answer their questions instantly.
  • Personalized recommendations: Offer product recommendations and helpful suggestions based on customer preferences.
  • Automated responses: Handle common inquiries and provide instant support 24/7.

With TxtCart, you can create SMS campaigns that are not only effective but also engaging and memorable. Ready to give it a try?

Ready to Supercharge Your SMS Marketing with TxtCart?

That’s a whole arsenal of SMS templates to boost your eCommerce sales and build stronger customer relationships. Remember, the key is to keep your messages personal, engaging, and relevant to your audience.

Key takeaways

• Personalize your messages with customer names and relevant details.
• Use strong calls to action to encourage customers to take action.
• Segment your audience to send targeted messages.
• A/B test your campaigns to optimize your results.

Want to make SMS marketing even easier and more effective? TxtCart can help. With its powerful features and intuitive interface, you can create and send engaging SMS campaigns that drive results. From automated workflows to personalized messages, TxtCart has everything you need to take your SMS marketing to the next level. Give it a try and see the difference for yourself.