The Best Attentive Alternative for Shopify (After Testing 7)

If you’re currently using Attentive or exploring options for your Shopify store, this guide has you covered. With SMS marketing driving unparalleled customer engagement, finding the right tool can boost sales through personalized messaging and advanced automation.

Here’s what’s inside:

• Top Attentive alternatives: Features, benefits, and pricing.
• Key insights: Tools to enhance customer engagement and streamline workflows.
• Recommendations: Choosing the best SMS platform for your Shopify business.

Ready? Let’s dive in.

TL;DR – 7 Best Attentive Alternatives

What to Look for in an Attentive Alternative

When searching for the best Attentive alternatives, it’s crucial to focus on features that address common frustrations shared by users.

• Transparent and affordable pricing: Some users reported unexpected bills far exceeding initial quotes. Look for platforms offering billing transparency with detailed invoices accessible. Moreover, Attentive higher pricing point is a significant factor that can deter smaller businesses or those with tight budgets. So, while exploring Attentive alternatives, consider whether the platform offers better value for your investment. 

• Reliable and proactive customer support: A recurring theme in reviews was the lack of responsive customer support. Some users felt “ghosted” after signing up, leading to dissatisfaction and unresolved issues. Choose alternatives with proven chat support or live agents available to assist promptly. Look for companies prioritizing two-way conversations.

• Seamless onboarding and training: Few users expressed frustration with inadequate onboarding and lack of promised white-glove service. Select platforms known for offering dedicated onboarding support, detailed tutorials, and accessible training resources.

• Comprehensive analytics and insights: Attentive users noted gaps in reporting, with essential data locked behind requests or overly simplistic analytics. A strong alternative should provide comprehensive analytics, including real-time insights and predictive analytics for a clear understanding of customer behavior.

• Small business accessibility: Lastly, platforms that cater to businesses of all sizes, including small businesses, are essential. Attentive has faced criticism for prioritizing larger clients like GUESS, Reebok, etc, leaving smaller Shopify merchants feeling overlooked. Seek alternatives that embrace inclusivity and cater to diverse traffic levels.

🚨 Spoiler – TxtCart stands out as the #1 Attentive alternative thanks to its remarkably human-like conversational AI. Sure, we might be a bit biased, but with a proven history of driving $10000s in revenue for countless Shopify brands, its spot at the top is well-earned – and you’ll see why soon enough. 😉

1. TxtCart – The Best Attentive Alternative for SMS Marketing

Shopify Marketplace Rating: 4.7/5 (196 reviews)

For those seeking the best attentive alternatives, TxtCart stands out as a powerful SMS marketing solution. With proven results across various e-commerce brands, TxtCart delivers exceptional performance in recovering abandoned carts, engaging customers, and driving revenue growth.

Here’s a glimpse of what TxtCart has achieved:

• Joyride Harness: Generated over $1.8M in SMS-attributed revenue.
• Organi Hair: Surpassed $1M+ in revenue through TxtCart’s targeted SMS strategy.
• CROSSNET: Reached $453,185 in SMS revenue with just a 10-minute setup.

TxtCart transforms SMS marketing into a personalized experience, acting as a virtual sales assistant to engage customers with tailored messages, recover carts, and answer inquiries naturally.

🏆 Key features that make TxtCart #1 over Attentive

• Smart campaign scheduling and planning: TxtCart empowers businesses to schedule campaigns at optimal times, ensuring no more ill-timed midnight messages. Its AI-driven copy assistant crafts highly persuasive texts designed to maximize conversions and recover abandoned carts effortlessly.

• Real-Time Revenue and Performance Insights: TxtCart’s dashboard offers detailed analytics, providing a clear view of conversion rates, top-performing products, and revenue tracking. This allows businesses to pinpoint what’s working and optimize their SMS marketing strategies.

• Conversational SMS for Cart Recovery: TxtCart takes a personalized approach, enabling two-way communication with customers. From assisting with cart recovery to addressing inquiries, its AI creates natural, human-like interactions that guide shoppers toward completing their purchases.

Considerations

• Ideal for established or growing Stores: TxtCart performs best for stores with steady traffic. Stores with low traffic might find the ROI less favorable, as some users have reported incurring fees without significant sales.
• Expanding global availability: While TxtCart is actively working on increasing its reach, some features are still in the process of rolling out to certain regions.
• Carrier fees apply: As with most SMS marketing platforms, TxtCart includes standard carrier charges for message delivery, so businesses should account for these costs in their campaign budgets.

Pros

• 10x ROI guarantee: Eligible brands can expect impressive returns, with a promise of substantial ROI for qualifying stores.
• Effortless 5-10 minute setup: The setup process is quick, straightforward, and user-friendly.
• Exceptional customer support: Numerous reviews highlight TxtCart’s seamless onboarding and responsive support team.
• Performance-based pricing: Percentage of sales is taken when you profit.
• Efficient conversational AI: AI-driven interactions offer 32x cost savings compared to hiring human agents.

Pricing

TxtCart provides tiered plans tailored for various businesses, starting with a 14-day free trial. The Starter plan costs $29/month and includes a 15% commission on recovered carts. For high-volume stores, the Enterprise plan at $499/month offers premium features like 24/7 support, custom workflows, and the lowest commission rate of 2.5%.

What Shopify merchants think about TxtCart

• “Honestly like a money printer for us…” said TxtCart customer, Gamenetics. “Within the first 45 days we’ve been able to add an additional $8,500 in revenue to our bottom line with only a small list of SMS subscribers.” (Source: Shopify App Store)
• “I’ve used the app for 2 weeks now and already see a 400% ROI.” – Dreamwrap Sleep’s review on Shopify App Store.
• “110% recommend this app and shout out to Sara for the quick and easy support when I needed it” – CurvCentral on the Shopify App Store.

How Haute Home LA Generated $40K in 30 Days with TxtCart’s 2-Way SMS

Luxury home decor brand Haute Home LA experienced swift success with TxtCart’s 2-way SMS platform. In just the first 5 days, they secured $15,000 in sales, boasting a 37.5% reply rate and an impressive average order value of $1,937. Over the course of 30 days, this strategy delivered $40,695 in total revenue.

Read next:

• TxtCart vs Attentive
• 11 Best Attentive Alternatives for Shopify SMS Marketing

2. Omnisend

Shopify Marketplace Rating: 4.7/5 (5,973 reviews)

Founded in 2014 in the UK by Rytis Lauris and Justas Kriukas, Omnisend has grown into a leading e-commerce marketing platform aimed at improving customer engagement and driving revenue growth. It offers powerful tools like marketing automation workflows, a user-friendly drag-and-drop builder, and comprehensive analytics. Moreover, Omnisend enables businesses to create personalized messages, optimize their marketing campaigns, and deliver an omnichannel experience that engages customers at every stage of the customer journey.

Key features

• Email template library: Choose from 150+ customizable templates for campaigns like cart recovery, ensuring cohesive branding and effective customer engagement.
• Automated workflows: Use pre-built workflows for tasks like welcome series and cart recovery, integrating SMS, email, and push notifications.
• Omnichannel campaigns: Coordinate email, SMS campaigns, web push notifications, and social ads to create a seamless customer journey across multiple channels.
• Drag-and-drop builder: Design emails easily by adding text, images, discounts, and auto-updating store products for personalized messaging.

Pros

• Effortless integration: Easily connects with popular platforms such as Shopify and WooCommerce for smooth operation.
• Round-the-clock support: Provides dependable assistance at every stage, from initial setup to mastering advanced functionalities.
• User-friendly design: Simplifies campaigns with intuitive setup, pre-made templates, and ready-to-use workflows.

Caveats

• Frequent price increases: Users often experience sudden and steep pricing adjustments, sometimes with minimal notification.
• Restricted customization options: Limited flexibility for double opt-ins and VAT calculations can create obstacles for international users managing tax compliance and growing subscriber lists.
• Data retention concerns: Inactive accounts face potential data loss due to deletion after a set time, posing risks for businesses.

Pricing

Omnisend provides a Free plan for beginners, a Standard plan priced at $16/month for growing businesses, and a Pro plan at $59/month, which includes SMS features.

What Shopify merchants think about Omnisend

• “This app is easy to use and has a lot of templates available. What’s interesting is the ability to adjust your user segmentation to any situation, delivering the content you want to communicate precisely to the users you want to receive it. The data is also very clear and easy to organize.” Hong Kong SAR review on Shopify App Store.
• “Their customer service is really bad; it takes forever for them to answer, and even when they do, most of the time it’s not clear what they’re saying, and they always send you to read articles instead of actually wanting to help and also they charged me for 10$ idk why, cus im on the free plan!!” Harmonique review on the Shopify App Store.

Read next: 10 Best Omnisend Alternatives for Shopify SMS Marketing

3. ReCart

Shopify Marketplace Rating: 4.8/5 (5,473 reviews)

Founded in 2015 by Soma Arnold Tóth, Recart is an innovative eCommerce platform focused on improving customer engagement and driving revenue growth. Tailored for online retailers, it offers features like Facebook Messenger campaigns, automated cart recovery, and personalized discount strategies to enhance conversion rates. With its user-friendly interface and seamless integration capabilities, Recart enables brands to re-engage customers, minimize cart abandonment, and optimize their marketing campaigns for maximum impact.

Key features

• Messenger marketing: Directly engage customers on Facebook Messenger to foster brand loyalty, improve customer retention, and drive conversions.
• Order notifications: Deliver real-time updates to keep customers informed, enhancing their experience and satisfaction.
• Messenger popups: Capture visitor attention with Messenger popups, facilitating seamless communication and marketing campaigns.
• Discount code delivery: Send personalized discount codes via Messenger to encourage purchases and enhance conversion rates.

Pros

• Personalized product recommendations: Suggests items based on customers’ browsing behavior for tailored shopping experiences.
• Dedicated to E-commerce: Designed exclusively to meet the needs of online retailers.
• A/B testing capabilities: Compares campaign variations to determine the most effective strategies.

Caveats

Some Shopify marketplace users have highlighted the following drawbacks about Recart:

• Limited support: Users often experience delays or unresponsiveness from support, particularly during urgent situations.
• Concerns about data privacy: Greater transparency is needed regarding data handling, cookie usage, and customer data integration.
• Performance Inconsistencies: Reports of glitches and fluctuating performance arise, especially during critical sales events.
• Compatibility problems: Issues are reported when using specific apps and browsers, particularly Safari and Instagram.

Pricing

ReCart offers four pricing plans designed to suit different business needs: the Starter plan at $299/month, Pro at $499/month, Scale at $999/month, and a customizable Enterprise plan for larger e-commerce businesses. A free demo is available for those who want to explore ReCart’s features firsthand.

What Shopify merchants think about ReCart

• “The support they provide is fantastic and their constant testing and iterations on the pop up has driven opt-ins as high as 13%. Our list size has grown by leaps and bounds and every campaign is a money maker. I recommend them to everyone who will listen! Fantastic app” KURU Footwear review on Shopify App Store.
• “Half the functions don’t work with the app, for example, the Push Notifications. The only thing that works reliably is the automatic messages on the abandoned cart.” ATN’s review on the Shopify App Store

Read next: 10+ Recart Alternatives for Shopify SMS Marketing

4. OneText

Shopify Marketplace Rating: N/A

Established in 2021 by Jonathan Fudem, OneText stands out as a compelling Attentive alternative designed to improve customer engagement with direct and personalized messages. Focused on businesses seeking cost-effective and data-driven solutions, OneText provides user-friendly automation and segmentation tools. These features streamline customer communication, enhance lead-generation efforts, and boost conversion rates through targeted messaging and efficient marketing campaigns.

Key features

• Magic links: Includes unique clickable links that guide customers to personalized shopping experiences.
• Automated refills: Provides automatic reorder options to promote repeat purchases and build customer loyalty.
• Text-to-buy: Allows customers to complete purchases simply by replying to a text message.
• Live concierge support: Delivers human assistance for complex requests, minimizing the need for service tickets.

Pros

• RCS-ready for the future: Embraces Rich Communication Services to offer improved messaging capabilities.
• Effortless integrations: Works seamlessly with Shopify, WooCommerce, and other platforms for efficient operations.
• Comprehensive campaigns: Connect with customers using cart recovery, quizzes, and delivery updates.

Caveats

• Challenging interface: The platform’s design may feel less intuitive to navigate.
• Basic Analytics: Provides only fundamental tools for tracking and reporting.
• Limited customization: Offers fewer options for tailoring SMS templates and workflows.

Pricing

OneText provides flexible options of pricing with no upfront membership fee for the first month. The Growth plan costs $0.007 per SMS plus carrier fees, while the Volume plan offers a lower rate of $0.005 per SMS, also with carrier fees. Custom enterprise plans are available for larger businesses upon request.

What Shopify merchants think about OneText

• N/A
• N.A

Read next: 11 Best OneText Alternatives for Shopify SMS Marketing

5. Postscript

Shopify Marketplace Rating: 4.8/5 (1,969 reviews)

Established in 2017 by Adam Turner and Alex Beller, Postscript is one of the best Attentive competitors designed to boost e-commerce sales. Fully integrated with Shopify, it empowers businesses to recover abandoned carts, engage customers with personalized messages, and optimize their marketing campaigns through automated workflows and real-time analytics. Postscript also includes dynamic pop-ups for growing subscriber lists, enabling brands to connect with their audience effectively and enhance ROI.

Key features

• Short codes: Provide quick response options, streamlining customer actions and boosting engagement.
• Bulk SMS: Send large-scale, targeted SMS campaigns to engage subscribers and increase sales.
• Text scheduler: Plan messages for optimal delivery, ensuring higher customer engagement and conversions.
• MMS marketing: Add images, GIFs, and multimedia to make messages visually appealing and drive results.

Pros

• Dependable delivery: Guarantees quick message transmission, even during high-traffic periods.
• Revenue tracking: Tracks ROI to help optimize conversion rates.
• Two-way messaging: Streamlines customer interactions by managing and responding to texts effectively.

Caveats

• Data and pricing concerns: Limited data retention and unclear international SMS pricing frustrate non-U.S. users.
• Unclear charges and contract problems: Users face confusing billing with high fees, auto-renewals, and difficulties canceling subscriptions.
• Unaligned automation: Automated messages often misrepresent brand identity, impacting customer satisfaction.

Pricing

Postscript offers flexible pricing plans with no hidden fees. The Starter plan is free with a $25 minimum spend, the Growth plan costs $100/month, and the Professional plan at $500/month includes advanced features.

What Shopify merchants think about Postscript

• “We love Postscript. So intuitive, and support is always fast and reliable. Thanks, Postscript! p.s.where can we purchase the BFCM hats?!” The Deluxe Pup’s  review on Shopify App Store
• “I am trying to send an SMS campaign, but I could not send it due to a system problem. I tried to contact customer service many times, they said they would get back to me, but they never did.” Vinci Leather Shoes review on Shopify App Store.

Read next: 

• How Postscript Stands Against TxtCart’s Conversational SMS
• 10+ Postscript Alternatives for Shopify SMS Marketing

6. Textedly

G2 Rating: 4.6/5 (768 reviews)

Founded in 2015 by Alessia Jordan, Textedly is an SMS marketing platform designed to boost customer engagement and drive sales. Suitable for businesses of all sizes, it simplifies bulk SMS campaigns, automated workflows, and two-way messaging. With features like customizable keyword opt-ins, real-time analytics, and easy scheduling, Textedly helps build subscriber lists and enhance customer retention through personalized messaging and data-driven strategies.

Key features

• Drip campaigns: Schedule delayed messages to keep subscribers engaged and informed over time.
• Automated business reviews: Send SMS invites for reviews, helping boost brand reputation and customer satisfaction.
• Secure SMS payments: Request payments via text, enabling customers to complete transactions directly.
• Conversation triggers: Set automated replies to instantly engage contacts and enhance customer interactions.

Pros

• Flexible messaging options: Supports both SMS and MMS, allowing businesses to engage customers with multimedia content.
• Built-in compliance features: Provides comprehensive tools to ensure CTIA and carrier compliance, safeguarding marketing campaigns and customer satisfaction.
• Free incoming messages: Customers can send incoming messages at no extra cost, making it a cost-effective solution for businesses.

Caveats

A few common drawbacks shared by users on the G2 platform are:

• Complicated setup process: Requires privacy policy, terms, and toll-free verification, potentially delaying setup for first-time users.
• Extra costs for features: Several essential features come with additional fees, raising overall costs for businesses.
• No bulk editing: Lacks a bulk update option for contact groups, making it tedious to manage tags and send group messages.

Pricing

Textedly provides a 14-day free trial, after which paid plans are available: Basic at $26/month (500 texts), Bronze at $38/month (1,000 texts), and Plus at $69/month (2,000 texts). All plans include unlimited contacts, keywords, picture messaging, and text-to-pay features.

What merchants think about Textedly

• “We love being able to communicate with several different groups associated with our non-profit organization, including volunteers, donors, and recipients. It’s so quick and easy to send out a quick text and also schedule them to let them know about events and items needed by our non-profit. We use Textedly several times a week. Customer support has been amazing too! Quick and easy to communicate with them. We had no problems setting up our account and getting started with their support.” Ashley review at G2
• “I find the platform difficult to use. You can’t change “groups” or update your lists without deleting them, which would require the customers to re-opp-in. You should be able to swap around your groups so that you can maximize the daily allowance (i.e., you had 3000 in a group. 100 overtime opt-out. There’s no way to easily add another 100 from another group to be able to use your daily allowance).” Jay F. review at G2.

Read next: 10+ Textedly Alternatives for to Boost Your SMS Revenue

7. Klaviyo

Shopify Marketplace Rating: 4.6/5 (2,941 reviews)

Klaviyo, founded in 2012 by Andrew Bialecki and Ed Hallen, is a powerful marketing automation and customer engagement platform tailored for e-commerce businesses. It helps brands build strong customer relationships through email and SMS marketing. Designed for businesses of all sizes, Klaviyo offers tools like advanced audience segmentation, predictive analytics, and personalized messaging to engage customers effectively.

Key features

• Predictive analytics: Utilize AI-driven insights to forecast customer behavior, such as future purchase likelihood and potential lifetime value.
• Dynamic product recommendations: Automatically suggest products to customers based on their browsing and purchase history.
• RFM analysis: Segment customers based on Recency, Frequency, and Monetary value to tailor marketing strategies effectively and improve customer retention.
• AI-powered subject line assistant: Generate optimized email subject lines using artificial intelligence to increase open rates and engagement.

Pros

• Powerful personalization: Send targeted messages through advanced segmentation and dynamic product recommendations.
• Integrated multi-channel campaigns: Combines email, SMS, and push notifications for cohesive customer engagement.
• AI-driven insights: Predictive analytics help forecast customer behavior and optimize campaigns.

Caveats

• Complex setup: Users found the platform difficult to navigate, with a lack of helpful guides and support for initial setup.
• Expensive pricing: High costs, unclear billing, and additional fees for basic features frustrated users, especially smaller businesses.
• Performance issues: Frequent bugs, glitches, and slow system performance, including email delays and disruptions during critical operations.

Pricing

Klaviyo offers a free trial for new users, allowing businesses to explore its features. Paid plans start at $45/month for email-only services and $60/month for combined email and SMS marketing, providing scalable options for growing businesses.

What Shopify merchants think about Klaviyo

• “This app is really well done and the support is phenomenal. I’m a beginner when it comes to everything email marketing and I’ve been able to place all my automation emails and email campaigns. It has taken some time, but I can’t say enough about the support that is given with real people, any time of the day. I recommend 100%” Tan Frenzy review on Shopify App Store.
• “Really good concept, but I personally found difficult to use, expensive and not very good in terms of emailing, all in all.. I would find an alternative!” Blush Beauty Group review on Shopify App Store.

Try the #1 Attentive Alternative Today – TxtCart

Finding the perfect SMS marketing platform for your Shopify store means identifying the tools that align with your goals, enhance customer engagement, and fit your budget. This curated list of Attentive alternatives highlights platforms with unique features to boost customer interactions, recover carts, and drive revenue growth.

After thorough testing, we’ve identified the top 3 alternatives that excel in key areas:

• TxtCart – Best Overall: Known for personalized, two-way SMS conversations, TxtCart combines automation with real-time interactions. It offers a rapid ROI, making it the best choice for growing brands.
• Postscript – Best for E-commerce Brands: Seamlessly integrates with Shopify and WooCommerce, offering ease of use and robust campaign management.
• ReCart – Best for Messenger Marketing: With features like automated cart recovery and personalized discounts, ReCart excels in driving conversions through Facebook Messenger.

Ultimately, TxtCart shines as the best all-around solution, delivering exceptional ROI with its AI-powered conversational flows and customer-focused approach. Perfect for scaling brands, it ensures higher conversions and stronger customer relationships.

Read next:

• Ultimate Beginner’s Guide to Shopify SMS Marketing 2024
• The Complete Guide To SMS Marketing For Shopify Stores
• 5 Powerful Upsell Strategies For More Profit