$6M+ in Sales—All From Simple Texts?
Most brands blast one-way text messages in SMS campaigns, crossing their fingers for conversions. But the real money? It’s in conversations. A well-placed question, a timely nudge—these aren’t just messages; they’re sales catalysts.
In this article, we’ll break down:
- 9 real conversational SMS examples that drove millions in revenue
- What made them work (psychology, timing, and copy tactics)
- How you can apply these strategies to boost conversions today
What is conversational SMS?
Conversational SMS is two-way texting that feels like a real conversation, not a sales pitch. Instead of blasting generic text messages, it engages customers with personalized replies, questions, and dynamic interactions—driving higher conversions. Think of it as a digital sales rep, nurturing leads and closing deals through authentic, real-time chats.
Conversational SMS vs traditional SMS
| Feature | Conversational SMS | Traditional SMS |
|---|---|---|
| Communication Style | Two-way conversations with personalized interactions | One-way, generic text messages with no replies |
| Customer Engagement | Builds customer relationships through real-time conversations | Focuses on promotions, often ignored by consumers |
| Personalization | Uses custom attributes and behavioral data to personalize SMS messages | Sends the same automated messages to all sms subscribers |
| Customer Loyalty | Encourages loyal customers through a loyalty program, exclusive offers, and meaningful conversations | Lacks engagement, leading to low customer satisfaction |
| Conversion Impact | Drives incremental revenue, repeat purchases, and higher average order value | Often leads to low response rates and disengaged potential customers. |
Why you can’t sleep on conversational SMS
- Boosts Customer Engagement – Two-way messaging keeps sms subscribers engaged with personalized conversations, leading to higher response rates and more sales.
- Increases Revenue – Conversational commerce uses customer preferences and shopping history to drive repeat purchases and increase average order value.
- Improves Customer Satisfaction – Real-time conversations answer questions, send timely reminders, and enhance the post-purchase experience, making customers feel valued.
- Strengthens Customer Loyalty – Brands build long-term relationships by offering early access, promo codes, and special promotions via SMS.
- Enhances Marketing Efforts – Automation technology personalizes sms marketing strategy, optimizing both SMS and Facebook Messenger be it on mobile devices or website-optimzed to reach the target audience at the right time.
Need more reasons why you should go with conversational SMS marketing? Read our guide on statistics that answers’ all Why’s.
Read next: SMS Marketing Statistics 2025 – Fascinating Numbers
1) Gamenetics: Welcome campaigns flow
Gamenetics specializes in custom gaming controllers designed for precision, comfort, and high performance. Whether you’re an eSports pro or a casual gamer, their controllers offer ergonomic grips, responsive triggers, and full customization options to match your playstyle.
With high-quality craftsmanship and next-level personalization, Gamenetics helps gamers elevate their experience.
What makes this campaign work
- Instant engagement – The first text message welcomes the user and provides a direct call-to-action (CTA) with a link, encouraging immediate action.
- Two-Way communication – Instead of a one-way promotion, the flow allows customers to ask questions and express their preferences, improving the customer experience.
- Personalization at scale – By asking about the user’s specific console and desired features, the brand creates a personalized conversation that feels authentic and helpful.
- Conversion optimization – The welcome discount (10% off) and product recommendation are perfectly timed to boost revenue and drive repeat purchases with the help of conversational commerce.
- Customer loyalty & support – The final follow-up text message reassures customers that support is available, reinforcing customer satisfaction and building long-term relationships.
“Honestly like a money printer for us…” said TxtCart customer, Gamenetics. “Within the first 45 days we’ve been able to add an additional $8,500 in revenue to our bottom line with only a small list of SMS subscribers.”
$14,089.17
SMS revenue so far...
66
Orders Attributed to SMS
19.23x
SMS Attributed ROI
These results highlight how conversational SMS can transform customer engagement into tangible business growth.
Read next: SMS Marketing Campaigns for Customer Engagement and Boost Conversions
2) Crossnet: Abandoned cart messages
Crossnet is a four-square volleyball game designed for outdoor fun. Whether at the beach, park, or backyard BBQs, this game keeps players engaged with easy setup, durable materials, and all-in-one portability.
Loved by both casual and competitive players, Crossnet is the perfect addition to any gathering.
What makes this campaign work
- Casual & friendly tone – The message feels like a real person reaching out, not a generic automated message, making the customer feel valued.
- Two-way engagement – Instead of just reminding Maya about her abandoned cart, it invites her to ask questions, improving the customer experience.
- Urgency & incentive – Holding the item in her cart and offering a discount (SAVE10) encourages her to complete the purchase, driving more sales.
- Seamless checkout experience – A direct cart link makes it easy to return and buy without searching the website, reducing friction.
- Encourages customer loyalty – Ending with a friendly follow-up text message builds customer relationships, increasing the likelihood of repeat purchases.
CROSSNET + TxtCart: Turning carts into conversions
CROSSNET partnered with TxtCart to recover abandoned carts and boost average order value using two-way SMS marketing. The results?
- $453,185 in SMS-attributed revenue
- 3,019 orders recovered
- 10% increase in subscriber lifetime value (LTV)
- $153.99 average order value
With TxtCart’s conversational SMS, CROSSNET turned lost opportunities into loyal customers while increasing revenue and improving customer engagement.
CROSSNET, a popular sports brand, used TxtCart’s 2-way SMS to generate $453,185 in revenue, drive 5,389 customer conversations, and recover over 3,000 orders in just 8 months.
$453,185
SMS Attributed Revenue
17.6x
SMS Attributed ROI
3,000+
Recovered Orders
“We’ve used A LOT of platforms, but what stands out about TxtCart is how EASY it is to get started. Setup in 5-10 minutes, intuitive to use, and the product delivers big results.”
Co-Founder, CROSSNET
Read next:
- How to Recover $10,000s by Reducing Cart Abandonment
- Reduce checkout and Cart Abandonment: An Ultimate Guide
- How to Calculate Cart Abandonment Rate (Formula + Examples)
3) Shogun: Feedback requests
Shogun Sports creates high-quality fitness gear designed for serious athletes and fitness enthusiasts. Their Nord-Ex® system provides ergonomic, durable, and performance-driven equipment, helping users train effectively at home or in the gym.
With a focus on customer feedback and satisfaction, Shogun encourages users to share their experiences.
Why This Feedback Flow Works
- Engages Customers Post-Purchase – Instead of waiting for customers to leave a review, the brand initiates a conversation, improving the post-purchase experience.
- Feels Personal & Direct – Using the customer’s name and a casual, engaging tone makes the request feel more like a meaningful conversation than a marketing tactic.
- Simplifies the Review Process – Providing a direct link to the review page removes barriers, making it easy for customers to give high-quality feedback.
- Builds Customer Loyalty – Thanking the customer and offering support fosters customer satisfaction, strengthening long-term relationships.
- Boosts Future Sales – Positive reviews increase consumer confidence, helping attract potential customers and drive incremental revenue.
Shogun Sports + TxtCart: Personalized Texts, Maximized Results
Shogun Sports partnered with TxtCart to recover lost sales using AI-driven two-way SMS marketing. In just 28 days, they saw impressive results:
- $13,847.87 in added revenue
- 15.66x ROI from SMS campaigns
- 14% of checkouts recovered
With personalized conversations, TxtCart not only boosted revenue but also increased repeat purchases and strengthened customer loyalty.
Read next:
- Strategies to Boost Sales From Your SMS automation 2025
- 8 Hacks to Increase Your Ecommerce Sales Today (Easily)
4) Toroe Eyewear: Reminder texts
Toroe Eyewear designs high-performance polarized sunglasses that enhance visual clarity, block glare, and offer all-day comfort.
Built with durability in mind, these sunglasses are perfect for everyday wear, outdoor adventures, and sports. With a lifetime warranty, Toroe ensures customers feel confident in their purchase.
Why This Reminder Flow Works
- Gentle Nudge Without Pressure – The conversational messaging engages customers by reminding them about their cart in a casual, friendly way rather than being pushy.
- Encourages Two-Way Conversations – Instead of just sending a generic SMS, it allows the customer to ask questions and receive messages – real-time conversations that improve customer satisfaction.
- Builds Trust & Confidence – Highlighting the lifetime warranty reassures the customer that the product is a smart investment, reducing hesitation.
- Creates Urgency Without Being Forceful – The final follow-up SMS message subtly reminds the customer that popular items sell out fast, encouraging them to complete their purchase.
- Boosts Sales & Customer Loyalty – By keeping the conversation open and personalizing interactions, Toroe strengthens its customer relationships, increasing the chances of repeat purchases and long-term customer loyalty.
Toroe Eyewear + TxtCart: Driving Revenue with Conversational SMS
By integrating TxtCart, Toroe Eyewear turned cart reminders into revenue, achieving:
- $60,382 in SMS-attributed revenue
- 24.8x ROI
- 20% lift in average order value
TxtCart’s personalized conversations helped recover carts, boost sales, and strengthen customer loyalty effortlessly.
Toroe Eyewear, a premium performance eyewear brand, used TxtCart’s 2-way SMS to generate $60,382 in revenue, with over 3,400 conversations and a 41.23% reply rate, boosting sales and recovering 800+ orders in 8 months.
$60,382
SMS Attributed Revenue
24.8x
SMS Attributed ROI
800+
Recovered Orders
“Hands down the best SMS Marketing platform we have used thus far. TxtCart allows us to scale our advertising with the profits it generates and has been extremely user-friendly and easy to set up.”
Founder, Toroe Eyewear
Read next: SMS Reminders: What, Why, Examples, and Templates
5) Organi: Upsell & cross-selling
Organi creates plant-based, sulfate-free hair care products designed to nourish and hydrate all hair types.
With a focus on natural ingredients and customer preferences, their products help consumers maintain healthy, moisturized curls while offering customized recommendations to enhance every step of the customer journey.
Why This Upsell Flow Works
- Personalized Conversations – The text message references the customer’s past purchase, making the recommendation feel relevant rather than a random promo code.
- Two-Way Communication – Instead of pushing a traditional format message, it ensures conversational messaging, allowing Jasmine to ask questions and recieve tailored recommendations.
- Boosts Customer Loyalty – By suggesting complementary products, Organi engages customers with personalized interactions, reinforcing trust and building relationships.
- Drives More Sales – The 20% discount and cart link make it easy for the customer to accept the offer, leading to repeat purchases and incremental revenue.
- Enhances the Customer Experience – The conversational messaging approach makes customers feel valued, creating a smooth upselling process that aligns with their customer preferences.
Organi Grow Hair, a vegan and organic haircare brand, used TxtCart’s 2-way SMS to recover $25K monthly, drive 42% reply rates, and deliver 9,500+ personalized campaign orders.
$1,248,723
Revenue Attributed to SMS
26,241+
Orders Attributed to SMS
16.9x
SMS Attributed ROI
“TxtCart has really built something special and we’ve been a fan for over 3 years. The organic conversations pair so well with our organic products, providing additional revenue and customer satisfaction.”
Founder, Organi Hair
Read next: SMS Marketing for Ecommerce: Strategies, Tips, and Examples
6) Haute Home: Product recommendations
Haute Home specializes in luxury, handcrafted furniture designed to elevate any space. Their collections blend timeless aesthetics with modern durability, offering personalized recommendations based on customer preferences.
Whether it’s a statement dining table or the perfect accent chairs, Haute Home helps customers create a space they love.
Why This Product Recommendation Flow Works
- Tailored Suggestions – Instead of sending a generic SMS message, the brand uses behavioral data from the customer’s browsing history to offer a personalized experience.
- Engages Customers in Conversation – The two-way SMS approach allows Taylor to ask questions, creating a real-time conversation rather than a one-sided sales pitch.
- Upsells & Cross-Sells Naturally – By recommending matching chairs, Haute Home drives engagement and increases average order value through conversational commerce.
- Strengthens Customer Loyalty – The friendly, personalized conversation makes the customer feel valued, improving customer satisfaction and encouraging repeat purchases.
- Seamless Shopping Experience – The direct product link removes friction in the customer journey, making it easy to follow up and complete the purchase via SMS channel.
Haute Home + TxtCart: Transforming Conversations into Revenue
Haute Home partnered with TxtCart to elevate their SMS marketing strategy, achieving:
- $40,695 in SMS-attributed revenue in just 30 days
- 35.46x ROI from personalized SMS campaigns
- 32% of checkouts recovered
With AI-driven messaging, Haute Home created tailored conversations that resonated with their clientele, turning abandoned carts into profitable sales while boosting customer loyalty and engagement.
Haute Home LA, a luxury home decor brand, added $15,000 in sales in their first 5 days of setting up TxtCart’s 2-way SMS, with a 37.5% reply rate and an average order value of $1,937. 30 days later this turned into $40k+ revenue.
$40,695
Added Revenue in 30 Days
35.46x
SMS Attributed ROI
32%
Checkouts Recovered
“The decision to switch to TxtCart has been transformative for our business.Their AI-driven approach has recovered lost sales and significantly enhanced customer engagement. It’s been a game-changer for us.”
CEO, Haute Home LA
Read next:
- SMS Marketing Strategies Using Consumer Psychology to Drive Purchase Decisions
- How to Use Shopify SMS Marketing for Different Segments of Your Customers
7) Joyride: Product bundling
Joyride creates durable, comfortable pet accessories designed to make walks easier for both pets and their owners.
With customer feedback and a focus on customer preferences, they offer bundled product recommendations that complement past purchases—helping consumers spend time with their pets while enjoying a seamless shopping experience.
Why This Product Bundling Flow Works
- Personalized Experience – This two way messaging references the customer’s past purchase, ensuring the product recommendation feels relevant and not just another conversational commerce message.
- Engages Customers with Two-Way Communication – Instead of a simple promo code, the conversation encourages Jamie to ask questions, making the customer interaction feel more natural.
- Drives More Sales & Loyalty – Offering a discount on bundled products increases the likelihood of repeat purchases while strengthening customer relationships.
- Enhances the Customer Journey – The conversational messaging makes shopping effortless by providing a direct product link, making it easy to check out via the SMS channel.
- Encourages Customer Satisfaction – Ending with a warm, personalized conversation (mentioning the dog’s name) leaves the customer feeling valued, improving customer engagement and loyalty.
Joyride + TxtCart: Driving Over $1M in SMS Revenue
Joyride leveraged TxtCart’s AI-powered SMS marketing to maximize abandoned cart recovery and boost customer engagement. The impact?
- $1,841,617 in SMS-attributed revenue
- 12.4x ROI from two-way SMS campaigns
- 22% increase in subscriber growth
With conversational messaging, Joyride transformed abandoned carts into repeat purchases, strengthening customer loyalty and driving consistent revenue growth.
Joyride, an LA-based dog harness brand, leveraged TxtCart’s 2-way SMS to generate $1,841,617 in revenue, with 23,616 sales generated and over 2.8M customer conversations, driving massive growth in their eCommerce operations.
$1,841,617
SMS Attributed Revenue
12.4x
SMS Attributed ROI
23,616
Sales Generated
“Kyle and the team at TxtCart have been instrumental in our growth. They’ve worked closely with us to create custom solutions and the results have been phenomenal. TxtCart has helped us scale significantly and provided support at every turn.“
Founder, Joyride
Read next: How to Use Power Words in SMS Marketing for More Shopify Sales
8) Pupsocks: Seasonal promotions
PupSocks creates custom pet-themed gifts that turn your furry friend’s face into adorable, high-quality products like socks, blankets, and tumblers.
Their customer support and seasonal promotions help customers feel valued with early access during the holidays—making it easy to find the perfect personalized gifts for loved ones.
Why This Seasonal Promo Flow Works
- Drives Engagement with Timely Reminders – The above conversational messaging taps into the holiday shopping season, using a fun way to announce exciting news and upcoming sales.
- Encourages Two-Way Conversations – Instead of just sharing a promo code, it invites Emily to ask questions, making the SMS program feel like a personalized interaction.
- Boosts Customer Loyalty & Repeat Purchases – By making the offer inclusive of all products, it strengthens customer relationships and encourages repeat purchases through the SMS channel.
- Creates a Sense of Urgency – The follow-up message reminds the customer that items are popular, nudging them to complete the purchase without feeling pressured.
- Increases Revenue with Upselling – The conversation subtly cross-sells additional products like custom wrapping paper, helping to maximize the average order value and incremental revenue.
PupSocks + TxtCart: Crushing Holiday Sales with Conversational SMS
PupSocks leveraged TxtCart’s AI-powered SMS marketing to maximize seasonal promotions and drive holiday revenue. The results?
- $140,362 in SMS-attributed revenue
- 25.3x ROI from conversational SMS campaigns
- 3,350 orders recovered, boosting holiday sales
By using personalized two-way messaging, PupSocks turned holiday shoppers into loyal customers, increasing reply rates, AOV, and repeat purchases—all with seamless automation.
Read next:
- Addressing the Seasonal Purchase Anxiety with Two-Way SMS Campaigns
- 10 Innovative SMS Marketing Ideas for Valentine’s (and After) to Get More Sales
9) Lush Beauty: Encouraging product discovery with quizzes
Lush Beauty specializes in personalized skincare solutions, helping customers find products tailored to their unique needs.
By using both conversational messaging and SMS marketing, they engage potential customers with a fun way to discover the best products for their skin goals—making shopping effortless and personalized.
Why This Quiz-Based Flow Works
- Engages Customers Through Interactive SMS – Instead of a generic SMS marketing strategy, the brand uses a two-way SMS quiz to initiate conversations and keep customers engaged.
- Provides a Personalized Experience – The quiz customizes product recommendations based on customer preferences, creating personalized conversations that feel more authentic than a mass promotion.
- Drives More Sales with Targeted Suggestions – By matching customers with products relevant to their needs, this SMS message increases the chance of repeat purchases and boosts incremental revenue.
- Strengthens Customer Relationships – The two-way communication makes customers feel valued, improving customer satisfaction and encouraging long-term customer loyalty.
- Optimizes Marketing Efforts with Automation Technology – The quiz automates product recommendations, helping Lush Beauty build relationships with website visitors while maximizing the effectiveness of their SMS program.
Lush Beauty + TxtCart: Turning Conversations into Revenue
Lush Beauty transformed its SMS marketing with TxtCart, driving:
- $515,844.57 in SMS-attributed revenue
- 21.84x ROI from AI-powered SMS campaigns
- 28% of checkouts recovered
By using personalized two-way messaging, Lush Beauty not only recovered abandoned carts but also increased customer lifetime value and uncovered new cross-selling opportunities—all while optimizing marketing spend.
Read next:
- On-site Conversion Strategies to Provide a Positive Shopping Experience to Visitors
- 10 Ways to Grow Your SMS Marketing List Without Offering Discounts
Boost Conversions With the Right SMS Strategy
Now you know how conversational SMS marketing isn’t just about sending texts—it’s about building relationships, personalizing interactions, and driving revenue. The examples above prove that real-time conversations can turn casual, sms marketing subscribers into loyal customers who engage, purchase, and return.
Key takeaways from this article:
- Two-way SMS messages drive higher conversions by making interactions feel personal.
- Customer engagement improves when brands use automation technology to tailor conversational SMS marketing messages based on customer preferences.
- Conversational messaging boosts customer loyalty, repeat purchases, and average order value through meaningful conversations.
Turn Conversations Into Revenue With TxtCart
Scaling two-way SMS while keeping it personal? That’s where TxtCart comes in. With AI-powered conversational SMS, TxtCart helps brands engage customers, recover carts, and increase revenue—all through personalized conversations.
Whether it’s sending timely reminders, follow-ups, or special promotions, TxtCart automates real-time conversations that feel authentic. Ready to make your SMS program more profitable? Start with TxtCart today.
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